My Client Space also allows you to:
My Client Space advantages
Reduce paper consumption by opting for an electronic policy. A great way to do more for the environment!
Your car insurance certificates available in digital format
You must have downloaded the Google Wallet application on your phone. Once the application is installed, your digital car insurance certificate will be downloaded automatically. Your certificate will then be linked to your Google account, and therefore accessible on every device connected to your account.
What is My Client Space?
iA Auto and Home Insurance client space is a quick and easy way to access information. It offers varied, personalized content that is easily accessible from any mobile device or computer connected to the Internet, 24/7.
My Client Space is a secure website, meaning that the content and information that it contains and transmits are protected and that access to it is controlled. That's why only authorized clients of iA Auto and Home Insurance have access to it, using a personalized and confidential username and password.
The data transmitted between the user and iA Auto and Home Insurance within My Client Space is encrypted before being sent across the Internet. Only iA Auto and Home Insurance and the user's browser hold the shared key so that only they can decrypt each other's messages.
For your own security, we recommend that you use the latest version of your Web browser to access My Client Space.
What can I do in My Client Space? How is it useful to me?
My Client Space allows you to manage your auto and home insurance online easily and securely, whenever you want. More specifically, it allows you to:
- Consult your insurance policy details
- Access your contracts and other documents
- Get information on your payments
- Download your digital car insurance certificate
- Store a vehicle
- Request a change of address
- Start a claim
It is also a fast and efficient tool whose content is constantly being improved.
How do I choose my password?
Your password MUST:
- Contain between 8 and 63 characters
- Contain at least three of the four following types of characters: lower case letters, upper case letters, numbers and special characters (e.g., $, %, @, !)
- Be different than your username
- Be different than your last five passwords
Your password MUST NOT:
- Contain more than three of the same characters (e.g., 1111, AAAA)
- Contain more than three consecutive characters (e.g., 1234, ABCD)
- Begin or end with a space
Your password will be checked against your profile information, a list of compromised passwords and a list of restricted words. For example, "P@ssw0rd" would be refused because it is included in a list of compromised passwords. A password including the word "Investment" would be refused because is it related to our business segment. Also, a password containing your first name or your email would be refused because it would be too easy to guess.
Pay special attention when using the following letters and numbers: “I-i” and “L-l”, “O-o” and “0”. These are easy to mix up when entering your username and password.
How can I improve the security of my personal information?
You are responsible for using and storing your client space username and password. This means it is up to you to keep your personal information secure. Here are some tips to help improve the security of your information:
- Never disclose your username or your password.
- If you write down your username and password, don't write them all together and keep them in a safe place.
- When choosing your password, make sure it is easy to remember, but no one will be able to guess it.
- If your mobile or computer is stolen, have your account deactivated by contacting Customer Service at 1-877-700-7778.
What should I do if I forget my password?
You can request a new password online by clicking on the “Forgot your password?” link, located on the My Client Space login page. You will need to enter your username and answer a few questions. This will allow us to verify your identity and help us protect the confidentiality of your information. If we are able to identify you correctly, you will be able to access My Client Space again right away. Otherwise, you will need to contact Technical Support at 1-833-550-1818. Support is available 24/7.
What can I do if I do not receive the email containing the verification code needed to recover my password?
- Make sure you are using the correct email address. Note that it may differ from your username.
- Check your spam folder.
- Check your other inboxes.
- Retry the password recovery process.
- Contact Technical Support at 1-833-550-1818. Support is available 24/7.
Can I access My Client Space from any mobile device or computer?
Yes, as long as the mobile device or computer you are using has an Internet connection and you know your username and password.