Quality Assurance Lead

Permanent | Quebec | Hybrid | Dynamic, Collaborative Work Environment

The Evolution and Integration Department under the Transformation and Financial Performance Vice-Presidency of the Corporate Financial and Actuarial Services sector is currently looking for a Quality Assurance Lead.

In this role, you will play a central role in all matters related to quality assurance. Working closely with project teams across the business, IT, and systems areas, you will ensure the quality of deliverables related to processes, configuration, and solution implementation.

Responsibilities – Practice Lead

• Identify, select, and implement quality assurance tools suited to the team's and project's needs.
• Train team members on the use of these tools and ensure their proper adoption.
• Ensure that all processes and deliverables meet quality standards and applicable regulations.
• Conduct regular audits to ensure compliance and identify areas for improvement.
• Serve as the main point of contact for all quality assurance-related matters within the team.
• Provide guidance and recommendations on best practices in quality assurance.
• Analyze test and audit results to identify trends and improvement opportunities.
• Propose and implement continuous improvement initiatives to optimize QA processes and tools.
• Work closely with other departments to ensure a consistent approach to QA across all projects.

Responsibilities – Projects

• Collaborate on test strategies to ensure implemented solutions align with defined business needs.
• Assist in defining functional, integration, and acceptance test plans in collaboration with internal and external stakeholders.
• Help identify potential quality-related risks and propose strategies to mitigate and track them throughout the project lifecycle.
• Support the identification, documentation, and tracking of defects, while working with stakeholders to resolve them.
• Assist project teams in executing tests, documenting results, and validating deliverables.
• Support product owners in interpreting results and planning or conducting any additional testing as required.
• Participate in solution go-live activities and post-implementation support.
• Guide peers in adopting best practices in automated testing, where applicable.
• Support partners and users throughout the delivery process to ensure quality service delivery.
• Actively participate in all team activities (ceremony planning, Definition of Done, etc.).

Desired profile

• Bachelor's degree in computer science, business administration, or another relevant field, with 5 to 7 years of experience in quality assurance.
• Strong ability to design effective tests at various levels.
• Familiarity with the Azure DevOps lifecycle.
• Understanding of Lean/Agile principles and ability to apply them in a team setting.
• Strong skills in analysis, problem-solving, coordination, and collaboration.
• Excellent communication, writing, and simplification skills, with a talent for knowledge sharing.
• A client-focused mindset and a strong interest in supporting internal partners/users.
• Demonstrates curiosity, autonomy, attention to detail, teamwork, and strong synthesis skills.
• Ability to manage multiple tasks across different projects simultaneously.
• A desire for continuous learning and development.
• Knowledge of the insurance and financial services industry is considered an asset.
• Excellent verbal and written skills in French.
• Intermediate-level English proficiency is required, as the role involves weekly collaboration with English-speaking colleagues and business partners across Canada and the United States.
• QA certification is an asset.