Support Analyst – Contract Administration & Group Underwriting (Temporary Contract)

Temporary Contract, 9 months/ Remote/ Vancouver

Summary of Functions

Reporting to the Manager, Group Underwriting & Contracts Administration, the Support Analyst – Contract Administration & Group Underwriting is responsible for five distinct areas of work for the Special Markets Solutions division:

• Special Projects Support

• Group Underwriting (New Business Quotations & Renewals) Support

• New Business Implementation Support

• Ongoing Contract Administration Support

• Marketing Support

The Support Analyst will often work with complex Group Insurance plans, typically with non-standard Group benefits, often requiring customization.  This is the nature of Special Risk insurance, which is the focus of the Special Markets division.

Coordination & Special Projects (10-20%)

Shared responsibility in supporting team documentation such as policy specific Contracts, Amendments, IBS/booklet text, response to French emails/correspondence as necessary.  Assist in various special projects as required. E.g.  They will gather and summarize various premium and insured statistics for specialized Policyholder reporting. 

Group Underwriting (New Business Quotations & Renewals) (30-35%)

Routine new business: support preparation and issueing of new business proposals, in accordance with the requested external deadline and within the Solutions turn-around commitment.  Proposals are to incorporate applicable product features, premium rates, marketing plans and administration requirements, using applicable proposal templates as a starting point.  This involves using applicable pricing models to calculate the appropriate rates or providing details/data to Actuarial staff to prepare unique rates.

Non-routine new business, including takeover cases: support procedures and processes regarding in-depth analysis of current insurance coverage held by the prospective client and prepare a report comparing competitor insurance benefits and policy terms to those offered by Solutions, and then make recommendations on take-over conditions for review by the Team Manager, Actuarial, and Marketing as required.  Proposals are to incorporate applicable product features, premium rates, marketing plans and administration requirements, using applicable proposal templates as a starting point, but customized to suit the specifics of the non-routine request.  This involves using applicable pricing models to calculate the appropriate rates, further customized to suit the specifics of the request, or providing details/data to Actuarial staff to prepare unique rates.  Furthermore, ensures the accurate completion of detailed questionnaires which often accompany such non-routine proposal requests.

Renewals:  support for non-complex processing basic standard annual renewal of inforce business.

New Business Implementation (25-30%)

Non-complex contracts:  create and issue new group policy contracts for non-complex HQ-administered business, incorporating policy specific variations in product features and administration arrangements, using approved contract templates as a starting point.

Complex contracts:  support work in the creation and issuance of new group policy contracts for complex HQ-administered business.  They will initiate drafts, incorporating policy specific variations in product features and administration arrangements, using approved contract templates as a starting point, for review by the Senior Group Underwriting & Contract Analyst or a Group Contract Specialist or Team Manager.

IBS/Booklet wording:  assist in the creation and maintenance of policy specific Insurance Benefits Summaries (IBS) and Insurance Booklets, as applicable, utilizing templates developed by the Group Contract Specialists, ensuring plain language while accurately reflecting the contract wording and intent.

Marketing pieces:  collaborate with various parties to ensure all necessary Marketing pieces are available when needed.  This may include participation in the creation and/or review of policy specific marketing pieces, especially for Voluntary benefits with enrolment campaigns.

CLASS set-up:  support for the set-up of newly placed business on the CLASS mainframe system.  To ensure accurate billings, reinsurance and commission handling, the group must be set-up on the CLASS system with 100% accuracy within specified timelines.  They are responsible for analyzing, correcting and modifying any data provided by the client which is to be used during the CLASS set-up.

Implementation meetings:  will attend and inititate new business implementation meetings as needed.  They are responsible for communicating with various departments and teams to obtain required documents and information.  They will identify and communicate any questions or missing information, along with confirmation of timelines set out by the client and the relevant Account Executive.  They will annotate appropriate administration processes, through the preparation of policy admin instructions for Solutions Administrative staff, so that formal Administration Guides may also be prepared.

Ongoing Contract Administration (10-15%)

Amendments: support and assist as needed in the creation and issuance of Amendments to existing group policy contracts, incorporating policy specific or product feature changes, or other changes initiated by iA, the policyholder or industry legislation, using templates created by the Group Contract Specialists where possible.  Initial drafts will be reviewed by the Senior Group Underwriting & Contract Analyst or a Group Contract Specialist or Team Manager.

Accuracy required: support and provide a high level of quality/accuracy when making changes to existing benefits, eligibility, contact information, etc., because poor quality of work will have a direct impact to our clients and claims may be declined or paid incorrectly.

Other:  create, issue and maintain non-complex group policy contracts utilizing existing templates.

Marketing Support (5%)

Provide directed support of review of technical and practical inputs to Marketing material such as brochures, applications, rate cards, websites and special Direct-Marketing specific material.  They will ensure Marketing material complies with policy-specific contract provisions, administration and underwriting requirements, company guidelines and applicable legislation.  They may collaborate on the development of new insurance products, or amendment of existing products.

Job Requirements

• Bilingualism (French/English) is an asset

• University degree or diploma PLUS two years of Group Insurance work experience

• In the absence of a university degree, four to five years of Group Insurance work experience

• FLMI courses 280 and 290 from LOMA an asset.

• Strong organizational skills

• Proven ability to multi-task and manage a high volume of complex, diverse functions, meet deadlines and work independently with minimal supervision

• Analytical skills and attention to detail and quality

• Strong verbal and written communication skills

• A team player, with ability to work and communicate with various departments

• Responsive to the needs of Solutions staff and clients

• Sound knowledge of MS-Windows based applications, including Word and Excel