Salesforce Administrator

Sector: iA Clarington Location: Toronto Hybrid: In-office days in Toronto weekly

At iA Financial Group, we're spearheading the digital revolution, driving market-leading improvements in our customer experience through the rollout of CRM tools, such as Salesforce Financial Service Cloud. We welcome Innovators, Out-of-the-box thinkers, and challenge instigators to join our cutting-edge development team to pioneer the future of digital financial services.

Your Role as a Salesforce Administrator:

Your experience as a Salesforce Administrator within the CRM Program Center of Expertise will allow you to be part of a high-performing, creative, and agile team. You will be responsible for the strategic and tactical execution of CRM deployments, support, and the proper evolution of the solution.

Your focus:

• Configuring and managing user accounts, workflows, custom settings, dashboards, and reports to optimize organizational functions.
• Ensuring the accurate and up-to-date documentation of our Salesforce solution and its various facets.
• Spearheading end-to-end ticket management through coordination with our third-party Salesforce provider.
• Driving data management and user experience by building insightful reports, dashboards, and list views.
• Orchestrating the Ownbackup solution from setup to execution.
• Monitoring performance of CRM deployments in diverse business sectors while delivering simple to complex solutions.
• Collaboratively driving update management with stakeholders for efficiency.
• Installing various managed packages in Salesforce instances.
• Contributing to content strategy to boost user engagement and performing integration tests.

Is this you?

• University degree in administration, IT, or relevant fields.
• 2+ years in a business analyst or salesforce administrator role.
• Salesforce Administrator certification or other certifications are a plus.
• Extensive knowledge of Salesforce Financial Service Cloud or Sales Cloud.
• Proven track record of configuring Salesforce for deployment or operational support projects.
• Project management experience in small to large-scale projects in high-pressure environments.
• Prior history in operationalizing CRM solutions.

Skills:

• Problem-solving prowess and a drive to propel projects forward.
• Mastery in prioritizing tasks efficiently.
• Exceptional communication skills, with experience in collaborating with cross-functional teams.
• English required. French proficiency is a nice to have.

If you're ready to drive digital transformation at an industry-leading company, please apply!