Claims Examiner

Sector: Dealer Services Location: Vancouver Type of Work: Hybrid/Work From Home Language: French/English Bilingual Status: Permanent Hours of Work: 35 hour work week

Do you enjoy making critical decisions in a fast-paced work environment? Are you someone who is passionate about providing exceptional customer service and have excellent verbal and written communication skills (English and French)?  If so, you might be the perfect fit to join our close-knit team as a Bilingual Claims Examiner!

 As a Claims Examiner, you will be able to contribute to the company's growth by effectively and proactively managing a fluctuating caseload of new and ongoing life and disability claims. You will be assessing claims and making challenging decisions by following policy guidelines which the client may challenge.

On a day-to-day basis, you will:

• Assess disability and life claims and determine eligibility for benefits while considering medical information, certificate of insurance provisions and the collection of additional information in order to make an informed decision;

• Actively and proactively managing claims and make use of all available sources and/or collaborate with medical consultants;

• Analyze, evaluate and make decisions for claims through discretionary decision making, excellent verbal and written skills, communication skills.

• Collaborate with customers daily by telephone or email to obtain the necessary information about their claim.

Profile sought:

• Minimum 3-5 years related experience in claims, insurance, financial or relevant experience in the health field,

• College diploma or undergraduate degree or equivalent

• Advanced level of French and English both written and verbal as you will be examining and managing claims in both French and English and communicating with our clients across Canada both on the phone and via email on a daily basis.

• LOMA level 1 and CSI, ICA 1&3 (an asset)

• Medical knowledge

• Strong team player

• Strong organizational skills, ability to working under pressure, proactive, self motivated.

• Strong client service orientation, with the ability to proactively anticipate needs and be empathetic.

• Solid communication skills with the ability to write in a clear and concise manner and communicate at the right level for the audience.

What iA Offers:

• We value and encourage our employees to have a good work life balance and so on top of vacation we offer Personal Leave Days as well as a Wellness Days Program

• You know how you best work and our Hybrid Working model allows you to determine what work environment would be most optimal, whether it means working from home or from one of our many offices

• To encourage an active and healthy lifestyle, we have a generous Wellness Plan that covers physical activity and wellness expenses.

• A Medical and Dental plan for our employees and their dependents as well as a Health Spending Account to cover costs not covered by our plan

• A Defined Benefit Pension plan to take care of you in retirement.

• A home office equipment program to ensure that you have the best working environment.

• Participation in our Share Purchase Plan

• Your development and continuous improvement are important to us! We offer an Education Assistance Program to ensure you have the tools and knowledge to grow your career here at iA.

Compensation:

The typical hiring range for this position is from $59,000 and $75,000 annually; the base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity. All permanent employees of iA are also entitled to an annual bonus.

At iA, we are committed to a market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.