Systems Engineer

PPI company overview:

PPI (an independent subsidiary of iA Financial) is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help Advisors elevate and grow their business with a socially responsible mindset.

At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.

When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.

Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.

PPI is pleased to provide employees with the flexibility of a hybrid work environment.  This role is eligible for working from home up to 3 days per week.

For more information about PPI visit: www.ppi.ca

Systems Engineer

The Systems Engineer works closely with the Infrastructure, Helpdesk and Information Security teams to support, maintain, and evolve PPI’s advanced IT ecosystem. This includes network, servers and applications.

The System Engineer is responsible for implementing new solutions and technologies; patching, maintaining, and upgrading existing infrastructure (Network, servers, and systems); and troubleshooting technical issues as they arise, ensuring that all duties are performed in a secure, well-documented and reliable manner.

Key Responsibilities

• Design, implement, and manage scalable and secure cloud infrastructure solutions using Microsoft Azure. Ensure optimal performance, availability, and security of cloud resources

• Oversee the administration and support of Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive. Ensure seamless integration and functionality across the organization

• Utilize extensive experience with Microsoft Endpoint Manager/Intune to manage and secure endpoints, including mobile devices, laptops, and VDIs. Implement policies and configurations to ensure compliance and security

• Optimize the performance and reliability of applications hosted on Azure and other cloud platforms. Implement best practices for application deployment, monitoring, and maintenance

• Leverage experience with Software as a Service (SaaS) and Infrastructure as a Service (IaaS) platforms to design and implement solutions that meet business requirements. Ensure efficient utilization of cloud resources and cost management

• Work closely with cross-functional teams, including IT, development, and operations, to provide technical support and guidance. Troubleshoot and resolve issues related to cloud infrastructure, applications, and endpoints

• Create and maintain comprehensive documentation for cloud infrastructure, applications, and endpoint management. Provide training and support to team members and end-users

• Unified Communications Infrastructure, including Microsoft Teams (voice, video, conferencing)

• File/Print infrastructure, including MFPs, Canon, and Uniflow

• IT management infrastructure, including automation of IT tasks, standard build, monitoring, managed patch and application deployment, and remote management solutions

• Assist with virtualization technologies and cloud-based workloads across Azure

• Troubleshoot and resolve Tier 3 technical issues related to cloud and on-premises environments

• Stay updated with industry trends and advancements in M365, Azure, and virtualization technologies

• Travel to PPI locations to support IT infrastructure and cloud services during migrations or upgrades, as required

• Participate in on-call rotations as needed

• Engage in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our Advisors, their clients and our employees

Education, Experience and Skills

• Bachelor’s degree in computer science, information technology, or a related discipline

• Minimum of 5 years of experience managing M365 and Azure Cloud environments, with experience in application optimization

• Strong experience with Microsoft Endpoint Manager (Intune) for device management and policy enforcement

• Proven ability to manage SaaS applications and backup solutions effectively

• Willingness to self-manage and take initiative in driving cloud and IT projects forward

• Strong understanding of Microsoft Active Directory, Microsoft Exchange, and Microsoft Teams/VoIP

• Proficiency with virtualization technologies and cloud platforms, particularly Microsoft Azure

• Experience with scripting (preferably PowerShell) for automation in cloud and on-prem environments

• Strong grasp of networking technologies, monitoring tools, and network diagnostics

• Excellent interpersonal skills, with a proven ability to work collaboratively across multiple teams

• Exceptional written and verbal communication skills, with proficiency in technical documentation

• Proven problem-solving skills for complex IT challenges at a Tier 3 level

• Strong organizational abilities, with experience handling multiple priorities in a fast-paced environment

• Cloud certifications (e.g., Azure Administrator, Azure Solutions Architect, or equivalent) are highly desirable

• Willingness to travel as required

We thank all candidates for applying, however only those selected for an interview will be contacted.  Your resume may be used for other vacancies.