Claims Assistant (6 Month Contract)

Department: Special Markets Location: Vancouver Working Conditions: Working in the Office full time Status: Temporary 6 Month contract with possibility for extension Language: Bilingual French would be a great asset Working Hours: 35 hours per week

Are you a detail oriented person looking for an opportunity to start a rewarding career in the Insurance industry? We are looking for a Claims Assistant to join our close knit team where your primary role would be to support the overall Claims team and its daily operations. The role requires a generalized understanding of the Line of Business’ model and its related products, processes and functions. The Claims SM Assistant is expected to work closely with their immediate colleagues, mainly Claims Analysts, as needed to support daily administrative clerical functions from receipt and distribution of mail/email to digital imaging of documents.

What you will be responsible for:

• Screening/Distributing emails to various team members for actioning

• Sorting and scanning incoming mail for distribution to various team members for handling

• Printing completed correspondence from the Document Generation system for clients

• Preparing client documents for mailing with appropriate summary forms or other forms as required

• Searching the system for client information as it pertains to Returned Mail

• Calling clients for new address or new payment information, as required

• Emailing clients to reply to their inquiries

• Updating, verify status of cheque payment

• Set up new claims for specific products ​    Actively listen and communicate with clients regarding basic requests

• Have keen sense of routine and organizational skills

• Be able to recognize (within set parameters) when to escalate tasks Demonstrate ability to work and communicate with other teams as well as within own team

• Demonstrate flexibility in switching tasks as required where more support may be required (for example during busier campaign periods)

• Demonstrate adaptability in changing or learning new processes

• Demonstrate gradual increase in knowledge and understating of role to the point of providing feedback and improvement suggestions

What We are Looking For:

• High school diploma, 2 year post secondary education

• 2-3 years industry-related experience or in high volume customer service environment

• Excellent communication skills especially verbal

• Excellent customer service

• Good organizational skills and ability to multi-task

• Sense of urgency

• Good conflict resolution, negotiation and problem-solving skills

• Strong team player and willing to work well with co-workers under pressure

• Basic PC skills including MS Office: Word, Excel, Outlook; web-based applications

What would be an asset but not required:

• Insurance industry experience

• Bilingualism in French both written and verbal communication

• Knowledge of medical terminology

• Knowledge of all IASM products (can be gained on the job)