Our current job postings

Senior Client Service Specialist

  • Employer: iA Financial Group
  • Office: 988 Broadway West
  • Location: Vancouver, British Columbia
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10018331
  • Job type: Permanent Job Full time
  • Apply before: 2023-10-04


At iA, we believe every team member plays an integral role in our success story! As the Sr. Client Service Specialist, you'll report to the Team Lead/Manager and work collaboratively with a fantastic team. We're looking for someone who can communicate effectively to respond to varying complex queries related to group-term insurance products.

Details: Our hours are Monday - Friday 6:30 AM - 4:30 PM. We have three shifts. During training for up to two months, you'll work in the office from 9 AM - 4:30 PM. Following that, you can work remotely. French fluency is a bonus!

Your focus is all about providing excellent client service by responding to incoming calls, emails, and queries in a professional manner. You'll get to maintain client records and process change requests, while also serving as a bridge between junior team members and the Team Lead/Manager.

To be successful in this role, you'll need superb communication and problem-solving skills, and a strong sense of leadership. 3-5 years of experience working in sales or call center environments is a bonus, but most importantly, we're looking for someone committed to providing excellent client service and is a team player at heart. Also, if you have insurance experience, it's a big plus!

If you're passionate about the insurance industry, have a sense of responsibility, and are up for the challenge with an amazing team, let's work together!

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.