Business Analyst

Sector: Dealer Services, Business Transformation
Location: Oakville or Toronto preferred, but open to candidates across Canada
Type of Work: Hybrid
Employment Type: Permanent

Join Our Team as a Business Analyst!

Are you a team player with strong analytical skills and the ability to thrive in a fast-paced environment? We’re excited to invite you to join our friendly Dealer Services Business Transformation Team as a Business Analyst!

In this role, you’ll collaborate with IT development teams to ensure customer needs are met while prioritizing and maximizing business value.

Your Future Role and Responsibilities:

• Collaborate closely with Product Owners to manage projects, including system enhancements, departmental/corporate initiatives, and system modules from inception to delivery.
• Support release implementations by owning specific areas, testing and deploying fixes or new features, delivering training within the Line of Business and across the team, and maintaining administrative procedures.
• Analyze system issues reported by business owners across Dealer Services and work with IT teams to identify root causes and implement temporary or permanent solutions.
• Independently manage multiple daily priorities, including assigned projects, support requests, and Business Technology processes (e.g., transaction confirmations, statement production).
• Take ownership of urgent system escalations, coordinating with IT and business stakeholders to deliver timely and effective solutions.
• Communicate clearly and effectively with both technical and non-technical stakeholders.
• Thrive in periods of high workload and tight deadlines, with the ability to navigate ambiguity.

Your Background and Skills:

• 1–5 years of experience in an analyst or project role, or within Dealer Services.
• Strong knowledge of analysis methodologies (e.g., BABOK).
• Solid understanding of Agile SAFe methodology.
• Intermediate to advanced SQL skills (major asset).
• Technical experience with Dealer Services systems (major asset).
• Experience managing small to medium-sized projects (major asset).
• Background in the finance or insurance industry (major asset).
• Bilingual (French-English) is an asset; English proficiency is required.
• Advanced Excel skills are essential.

What’s in It for You?

• A top-tier health and dental plan, including a health spending account and wellness account.
• A reliable pension plan to help you plan for the future.
• Annual bonus opportunities.
• Generous vacation and personal leave policies.
• Flexible working hours and telecommuting options.
• Ongoing support for learning and development to help you grow your career.

If you're looking for a challenging yet rewarding opportunity where you can apply your skills and grow professionally, we’d love to hear from you. Don’t miss this chance to join our team!