Our current job postings

Agency Support Agent

  • Employer: iA Financial Group
  • Office: 1900 City Park Drive
  • Location: Gloucester, Ontario
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10015357
  • Job type: Permanent Job Full time
  • Apply before: 2023-02-13


Administrative support/full time, permanent/100% presence at the Gloucester office

Do you have a talent for maintaining professional relationships built on trust and would you like to invest in a continuously evolving network? Are you passionate and committed to delivering a superior experience with the sales force and your clients? If so, this position is for you!

We are several agencies across the province and our common goal is to be client- and sales-force-focused, providing comprehensive and coordinated support for their requests. Our role is essential for the efficient conduct of agency activities by supporting the management team in the development of the agency and in fulfilling the obligations of the Career network. Reporting to the Assistant Team Management Director, you will be in charge of activities that contribute to the life of the agency in a positive and rewarding way.

We are looking for an Agency Support Agent who will work at the heart of the agency and deal efficiently and professionally with clients, the sales force and members of the Career Support and Service Centre.

Customer service and sales force:

- Receive and support clients (on site or by phone)

- Ensure good communication and collaboration with the sales force and forward requests, if necessary, to the specialties of the Career Support and Service Centre team

- Provide support to the sales force in relation to requests:

  • For agent changes

  • For transfers in

  • For Sales force changes

  • For compensation (explanations on how requests work)

  • For career development (explanations on how requests work)

  • For the entry of administrative expenses

  • To order personalized products

  • Contribute to contracting and onboarding activities and the integration of new advisors as well as advisor departures

  • Promote the use of electronic tools on an ongoing basis

  • Carry out any other tasks and ad hoc mandates requested by the Client Support and Services and sales force management

- Support the branch manager in their role with respect to their obligations and the development of the agency

  • With agency meetings

  • With communication and implementation of new administrative processes within the agency

  • With organization of agency activities

  • With agenda management and appointment confirmations

  • In compiling data from Friday reports

  • In obtaining resumes

  • In writing letters, as needed

  • Daily communication with the branch manager regarding the responsibilities involved in the collaborative plan

  • Document Cabinet tasks for the sales force

  • Update the agency Register and its related activities

  • Provide administrative support for the sale of clientele

  • Contribute to the management of the agency’s premises, mail and office supplies

Desired profile

  • Vocational diploma (DEP) in secretarial studies, Attestation of college studies in office automation or any related field

  • Excellent command of French and English (oral and written) for interaction with French- and English-speaking advisors

  • Excellent customer service skills and attentive to the needs and expectations of clients and the sales force       

  • Good communication and interpersonal skills

  • Proactive and motivated person

  • Team spirit

  • Great adaptability to change

  • Ability to work independently


  • Onsite position

  • Work schedule - 35 hrs/week, Monday to Friday, 8:30 am to 4:30 pm

  • Clientele: Clients and sales force

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.