Our current job postings

Auto Claims Adjuster

  • Employer: iA American Warranty, L.P.
  • Office:
  • Location: ,
  • Job category: Not Evaluated (Job Family)
  • Job ID: JR10012369
  • Job type: Permanent Job Full time


How your role contributes to the success of the business

The Auto Claims Adjuster serves customers by determining requirements, answering inquiries, resolving problems, and fulfilling requests.

Day in your Life

  • Oversees the design and application of a risk management framework for iA American Warranty Group (“Company” or “iAAWG”) respecting the iA Financial Group (“iA”) standards in accordance with the Company’s Enterprise Risk Management (“ERM”) Policy.
  • Answers inbound calls from customers, repair facilities and dealers.
  • Initiates automotive claim, gathers pertinent information for repair facility, payment and vehicle systems affected and documents into Toro database.
  • Researches contract and verifies coverages for claim eligibility.
  • Verifies all claims protocols (Alerts, Warnings, Previous Claims, etc.).
  • Gathers parts and labor estimates on affected covered systems.
  • Validates estimates utilizing labor time guide applications (either Alldata or Mitchell Pro Demand).
  • Reviews claims estimate totals, confirms and applies any applicable benefits (rental, towing).
  • Confirms payment method and informs repair facility personnel of protected e-fax credit card payment procedures.
  • Maintains media management of systems provided – computer, e-mail, instant messaging and telephone.
  • Informs customers of repair procedures and explains the terms of the contract when they call in for information.
  • Processes and generates Toro system work assignments for related automotive claims activity.
  • Provides claim summary and notes to Team Leads and Supervisors and refer claim for review and approval when beyond authorization limits.
  • Processes specific vehicle information pertaining to claim and attach to Toro database.
  • Communicates with Team Lead to provide corporate casualty administration with current data for contract and any updates or corrections.
  • Performs call backs to repair facility personnel and customers as directed by supervisors and management.
  • Processes physical mail and disperses to claim payment department for reimbursement processing, scanning and attachment of documents.

You have

  • High School Diploma or equivalent.
  • At least 2 years of experience in Automotive repair/claims within a call center environment or customer service.
  • At least 2 years of business experience in an office environment which relies heavily on computers.
  • ASE (Automotive Service Excellence) certification preferred.
  • Able to read and interpret contracts.
  • Strong customer service skills.
  • Accurate and fast data entry skills (30 wpm with accuracy).
  • Good written and verbal communication skills.
  • Solid problem-solving skills.
  • Ability to keep work well organized.
  • Ability to receive direction and work with supervisors well.
  • Ability to work independently as well as function effectively as a team player.
  • Ability to adapt well to change, both procedural and organizational.
  • Strong attention to detail.
  • Ability to work various shifts and overtime as business needs require.
  • Knowledge of company products is a plus.
  • A positive, learning-oriented attitude.
  • Fluency in Spanish is a plus.

We offer

· Competitive Benefits (Medical, Dental, Vision, Short and Long Term Disability, 401K w/ match, PTO, and more!)

· A Human Approach

· Career Advancement

· Professional Development Opportunities

· Quality Working Conditions

About Us

iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.