Our current job postings

Underwriter and Customer Care Representative

  • Employer: PPI Benefits Inc.
  • Office: 340-3000 boul. René-Lévesque
  • City: Verdun
  • Province: Quebec
  • Job category: Not Evaluated (Job Family)
  • Job ID: JR10008248
  • Job type: Permanent Job Full time
  • Apply before: 2021-10-22


PPI Benefits company overview:

When you work with our experienced benefits team as your consulting partner or third party administrator for group benefits, you can expect leading edge proprietary solutions and an outstanding level of service. PPI Benefits offers benefits plans that cover more than 1000 businesses across Canada, tailored to help employers engage and motivate their teams – while still managing costs.

PPI Benefits is part of PPI, a financial services marketing organization that connects more than 5,000 advisors and their clients with what they need to achieve leading-edge financial solutions.

Our business culture is guided by our core values, grounded in a powerful belief in the enhanced value of life insurance. We are also strong advocates for the essential value of insurance advisors to further the goals of their clients. For PPI, this means doing everything in our power to open new markets for advisors and enable their practices to prosper and thrive.

For more information about PPI Benefits visit: PPI Benefits

To maintain PPI’s exacting level of service, we are looking for an Underwriter and Customer Care Representative to join our Montreal, Quebec City or Kitchener office.

Underwriter and Customer Care Representative

Working closely with the Sales team, the Underwriter and Customer Care Representative is responsible for the provision and promotion of services to support the sales and servicing of Agile and PPI Benefits lines of business including underwriting of an assigned block of business, from prospect to inforce, meeting workflow deadlines.  The Underwriter and Customer Care Representative provides day-to-day service to advisors, consultants and clients within their specific region.


  • Review and analyze prospect groups: prepare request for quotes, reviewing proposals for accuracy, and prepare PowerPoint presentations.

  • Provide fair and accurate pricing for quotes and renewals.

  • Process plan amendments, review booklets/contracts and prepare deliverable reports.

  • Evaluate the appropriateness and competitiveness of employee benefit programs and evaluate plan design to ensure appropriateness based on the plan sponsor’s needs.

  • Liaise extensively with other members of the TPA and PPI Benefits teams and identify process enhancements.

  • Ensure plan design and client data is maintained and workflow is completed in accordance with PPI requirements. Ensure all correspondence, reports and relevant underwriting data is appropriately saved within the Benefits document management system.

  • Perform third party administrative (TPA) functions to administer the enrollment and setup of new accounts and provide ongoing support to plan sponsors, Benefits Consultants and advisors.

  • Coordinate and administer benefits plan with all insurers on behalf of plan sponsor, including new hires, change of coverage, changes or amendments to the policy.

  • Prepare Employee Welcome Kits for new plan sponsors.

  • Facilitate the resolution of any issues with carriers such as billing or coverage requests on behalf of plan sponsor.

  • Provide all concerned parties with status and follow up reports related to applications and in-force policies, including updating internal database management systems.

  • Maintain the document management process, records and files.

  • Review new business opportunities to ensure completion of required documents and input client, advisor and benefit plan information in the Workflow Management System.

  • Prepare new business opportunity checklists for review by underwriting.

  • Coordinate missing information with national sales team; follow-up for details.

  • Coordinate and prepare presentation material for quotes, work with Underwriter to ensure deadlines are met.

  • Prepare Critical Illness quotes.

  • Prepare experience reports.

Education, Experience and Skills:

  • Bilingualism, both written and verbal, in English and French is required

  • Minimum of 2 to 3 years’ experience in a related capacity within the employee benefits industry required

  • TPA experience is preferred

  • Proven mathematical and analytical skills

  • Considerable experience in a highly service-oriented role

  • Effective problem solver with initiative to be innovative and creative with developing new ideas and concepts

  • Exemplary interpersonal skills with a demonstrated ability to develop and maintain relationships

  • Excellent time management skills with proven ability to prioritize, handle multiple tasks and move between projects continuously

  • Superior written and oral communication skills

  • Committed to team-based environments

  • Proven ability to handle confidential material with the highest level of discretion

  • Demonstrated ability to flourish in environments of significant change

  • Proficiency with various software programs – Word, Excel, PowerPoint and Outlook, in particular

We thank all applicants for applying, however, only those selected for an interview will be contacted.  Your resume may be used for other vacancies.

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.