Risk Analyst

Department: Dealer Services Status: Permanent, Full Time, Working Conditions: Hybrid, with a minimum of two days in office Location: Vancouver would be preferred but open to candidates across Canada

Are you someone that loves everything to do with numbers and analysis? We have an opportunity for a Risk Analyst to join our close knit Product Development team for Dealer Services. In this role you will be responsible for establishing and maintaining best practices, designed to preserve the financial viability of our multiple Property & Casualty (P&C) product lines, by providing risk and market analysis, for senior management, sales, and dealer education. You will also ensure that the sales team is recommending the correct products for a specific dealer’s needs, so we are protected against anti-selection.

What Will I be Doing:

Work with the Manager of Product Development to establish the practice standards for;

• the team of Extended Warranty Specialists and Ancillary Product Specialists,

  • by guiding their efforts in the areas of risk management, technical product knowledge, and sales support, for our distribution network, which includes Auto, RV, TT, RPG, and Marine Dealers, including Original Equipment Manufacture (OEM) and Dealer Groups.

Unifi System updating

• VIN Updating – daily (about 7 hours a week)

• Make/Model updates for new models (as needed)

• Manufacture Warranty updating, at least annually

• Class Guide updating for new vehicles (as needed)

• Class Guide updating based on vehicle experience (annually or as needed)

• BlackBook updating – once a week

Prod Dev. Representative at FOS weekly teams calls

• Work through daily challenges

• Help with Claims adjudication issues

• Bring new ideas, recommendations, or large issues to the attention of the Product Development Manager

  • Including system set-up concerns/ challenges

Experience Review

• Track Loss ratios;

  • by asset type, by province, dealer groups

  • provide risk analysis material to Sales for Dealer presentations and Sales launches

• Review claims

  • Identify claims trends

  • Review adjudication practises

    • Make recommendation

    • Identify adjudication/adjudicator learning opportunities/ improvements

• Regularly Monitor and Analyze current block of business and make recommendations to reduce risk and stay competitive, develop corrective action measure where needed (sales mix, service center or claims adjudication process)

As Technical Specialist Work with Product Lead of Extended Warranty

• To pro-actively gather product information

  • including competitive info and reviews

• Provide market analysis and industry trends

• Recommend product changes to Manager Product Development and Senior Management

Assist Marketing team with;

• Point of Sale material

• Review T&C of contracts for risk and appropriate claims wording

Other Tasks:

• Review complete block of P &C business (Extended Warranty, Replacement Insurance/Warranty (RI/RW), GAP, DK Appearance Protection, Theft protection) on a quarterly or semi-annual basis (depending on product) to ensure appropriate risk mitigation measures are in place, for each product line. Discuss claim measures with the iA Dealers Services Executive, Extended Warranty Claims Management, RI/RW and GAP Claims Management, as well as National (Ancillary) Warranty Operations Manager.

• Backup the Product Development Manager when needed on projects or meetings, and lead complex projects from start to finish, considering appropriate risk mitigation measures.

• Take on other projects and tasks as required or assigned.

What we are Looking for:

• Post-secondary degree in business administration, actuarial science, or an insurance related discipline. Marketing experience or equivalent, would be great asset.

• Advanced-level proficiency with Microsoft Excel, MS Access, and MS Word.

• Knowledge of Salesforce or BI tool would be an asset.

• Well-developed interpersonal skills. Strong team player.

• Superior technical knowledge provided by 7 or more years related vehicle service contract experience in either an insurance industry or repair facility environment, including mechanical or claims adjudication experience, with strong analytical skills.

• P&C Insurance license or willingness to obtain after employment

• Strong communication skills, including business writing skills and negotiation skills. Strong problem-solving and decision-making skills. Highly organized with strong multi-tasking skills; self-motivated; attention to detail, with initiative and can-do attitude.

• Bilingual (French/English) would be an asset.

What iA Offers:

• We value and encourage our employees to have a good work life balance and so on top of vacation we offer Personal Leave Days as well as a Wellness Days Program

• You know how you best work and our Hybrid Working model allows you to determine what work environment would be most optimal, whether it means working from home or from one of our many offices

• To encourage an active and healthy lifestyle, we have a generous Wellness Plan that covers physical activity and wellness expenses.

• A Medical and Dental plan for our employees and their dependents as well as a Health Spending Account to cover costs not covered by our plan

• A Defined Benefit Pension plan to take care of you in retirement.

• A home office equipment program to ensure that you have the best working environment.

• Participation in our Share Purchase Plan

• Your development and continuous improvement are important to us! We offer an Education Assistance Program to ensure you have the tools and knowledge to grow your career here at iA.

Compensation

The typical hiring range for this position is from $55,0000 to $75,000 annually; the base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity. All permanent employees of iA are also entitled to an annual bonus.