Customer Service Representative
- Employer: iA Financial Group
- Office: 1080, Grande Allee West
- Location: Québec, Quebec
- Other Possible Location(s): Montreal, Quebec
- Job category: Customer Service and Administrative Support
- Job ID: JR10023250
- Job type: Permanent Job
- Apply before: 2025-05-30
Description
Call center / hybrid / Quebec City, Montreal / Permanent, full-time / Target start date June 02, 2025
Are you passionate about customer service and want to work in a dynamic company? Are you customer-focused? Look no further, we want to meet you!
Our Individual Savings & Retirement team is looking for Customer Service Agents! In this permanent position, you'll be part of a large team with a human dimension, as well as having access to a coach and trainer.
After receiving extensive training, you'll be able to :
- Provide information by telephone and e-mail to our customers and partner advisors across Canada.
- Answer incoming calls concerning information on the different products and types of recordings offered by the company, as well as information on administrative policies and procedures applicable during the term of the contract.
- Make outgoing calls to our customers and partners to support them in the processing of requests relating to the issuance and filing of contracts, withdrawals or transfers, as well as modifications to existing contracts.
- Analyze cases and complaints, working in solution mode while respecting existing guidelines.
- Actively participate in the development and improvement of work procedures.
Profile sought
DEC in administration or related field
2 years' relevant customer service experience
Advanced knowledge of the English language, as the person will be required to communicate with unilingual English-speaking customers and partners in order to provide product information, follow up on requests and process transactions on a daily basis.
We offer you
A strong, supportive team spirit
Great colleagues, fun to work with
35-hour week, Monday to Friday
Invest in your talent by joining our team
See why so many people choose iA!
Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.