Special Markets Claims Assistant

Build the future with us

Are you eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Claims Assistant, you will play a key role in supporting the overall Claims team and its daily operations. In this role you will be expected to work closely with your immediate colleagues, mainly Claims analysts, as needed to support daily administrative clerical functions from receipt and distribution of mail/email to digital imaging of documents.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

This will be for a one year contract. In this role you will need to come into the office 2-3 times a week.

What you’ll accomplish with us

As a Claims Assistant, you’ll be at the core of our mission. Here are the main responsibilities:

• Screening/Distributing emails to various team members for actioning

• Sorting and scanning incoming mail for distribution to various team members for handling

• Printing completed correspondence from the Document Generation system for clients

• Preparing client documents for mailing with appropriate summary forms or other forms as required

• Searching the system for client information as it pertains to Returned Mail

• Calling clients for new address or new payment information, as required

• Emailing clients to reply to their inquiries

• Updating, verify status of cheque payment

• Set up new claims for specific products ​    Actively listen and communicate with clients regarding basic requests

• Have keen sense of routine and organizational skills

• Be able to recognize (within set parameters) when to escalate tasks Demonstrate ability to work and communicate with other teams as well as within own team

• Demonstrate flexibility in switching tasks as required where more support may be required (for example during busier campaign periods)

• Demonstrate adaptability in changing or learning new processes

• Demonstrate gradual increase in knowledge and understating of role to the point of providing feedback and improvement suggestions

What could accelerate your success in this role

• Is known for their excellent communication skills especially verbal

• Stands out for their organizational skills and ability to multi-task

• Demonstrates strong conflict resolution, negotiation and problem-solving skills

• Is recognized for being a strong team player and willing to work well with co-workers under pressure

• 2-3 years industry-related experience or in high volume customer service environment

• Has completed their post secondary education

What would be an asset:

• Insurance industry experience

• Bilingual French both written and spoken

• Knowledge of medical terminology

• Charter of the French language clause to add if needed: (Beginner, intermediate, or advanced) level of English proficiency, as the role involves (list tasks) with (type of stakeholders, “who”) on a (frequency) basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

*For positions posted in British Columbia:

The typical hiring range for this position is between $48,000 and $55,000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.