Claims Assistant

Department: Dealer Services, Claims Location: Vancouver would be preferred but would be open to candidates across Canada Status: Permanent Working Style: Hybrid, working from home and coming into the office for Key Team Moments and for in-office admin tasks Language: Must be bilingual French/English both written and verbal communication Hours of Work: Our call center hours are from 6:30 to 4:30 and it would be a 35 hour work week (7 hours per day), may need to work some Stat holidays.

Do you enjoy helping others? Are you known for your excellent communications skills? If so, this role may be for you. We are actively looking for a bilingual Claims Assistant to support our team in Vancouver.

In this role, you will be supporting the administration of iA Dealer Services Claim departments. You will be the primary contact to external clients, partners and/or financial institutions.

What you will be responsible for:

• Responding to incoming creditor claims inquiries

• Set up new claims and assist with non-adjudication tasks

• Provide an excellent customer service

• Effectively and efficiently respond to incoming telephone calls as our initial telephone resource.

• Determine which queries/issues/complaints should be referred to the Claims Examiners, Specialist I & II and review with same.

• Follow through on any agreed upon action to ensure excellent customer service is provided.

• Creditor Claims Validation & Initial Set-up and validate coverage for all new claims

• Set-up new claim file with appropriate Certificate of Insurance, authorizations, internal forms, prior claim files, etc.

• Perform routine follow-up on all correspondence by  the Claim Examiners,  which cannot be system generated.

• Contact claimants, doctor offices, employer, financial institutions and other insurers to convey and/or gather information based on verbal or written instructions.

• Indexing of all document in Workflow, and finalization of examiner correspondence.

What we are looking for:

• High school diploma with 2 years post secondary education

• 4 – 5 years industry-related experience or in high volume customer service environment

• Insurance industry experience considered an asset

• excellent communication skills (English/French)

• Excellent organizational skills and ability to multi-task

• Good conflict resolution, negotiation and problem-solving skills

• Strong team player and willing to work well with co-workers under pressure

• Good  PC skills including MS Office: Word, Outlook; web-based applications

• Strong Excel skills and good working knowledge of functions such as V-Lookup and other formulas

• Basic accounting skills would be a huge asset

What iA Offers:

• We value and encourage our employees to have a good work life balance and so on top of vacation we offer Personal Leave Days as well as a Wellness Days Program

• You know how you best work and our Hybrid Working model allows you to determine what work environment would be most optimal, whether it means working from home or from one of our many offices

• To encourage an active and healthy lifestyle, we have a generous Wellness Plan that covers physical activity and wellness expenses.

• A Medical and Dental plan for our employees and their dependents as well as a Health Spending Account to cover costs not covered by our plan

• A Defined Benefit Pension plan to take care of you in retirement.

• A home office equipment program to ensure that you have the best working environment.

• Participation in our Share Purchase Plan

• Your development and continuous improvement are important to us! We offer an Education Assistance Program to ensure you have the tools and knowledge to grow your career here at iA.

Compensation:

The typical hiring range for this position is from $50,000 and $55,000 annually; the base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity. All permanent employees of iA are also entitled to an annual bonus.

At iA, we are committed to a market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.