Our current job postings

Senior Director, Business Transformation, Dealer Services

  • Employer: iA Financial Group
  • Office: 26 Wellington Street East
  • Location: Toronto, Ontario
  • Other Possible Location(s): Vancouver, British Columbia; Montreal, Quebec; Québec, Quebec
  • Job category: Project / Program Management - General / Multiple Disciplines
  • Job ID: JR10020631
  • Job type: Permanent Job
  • Apply before: 2024-07-19


Transformation / Dealer services / Location: Quebec City, Montreal, Toronto, or Vancouver /

Are you ready to be at the forefront of driving positive change and shaping the future of a foundational business within iA? Are you passionate about challenging the status quo and implementing innovative strategies that will transform the way Dealer Services operates? If so, then a career in business transformation as a senior director may be the perfect fit for you.

This new opportunity at iA Dealer Services, located in Quebec City, Montreal, Toronto, or Vancouver will interest you. Reporting to the Vice President, Operations, you will be responsible for the lifecycle management of our transformation program. You will build and lead the dealer services transformation office and its initiatives upstream of execution, by prioritizing and defining the roadmap, and downstream, by monitoring portfolio health and profit/value realization. You will ensure strategic alignment with all areas of the organization to achieve the objectives of the transformation.

The incumbent will be responsible for leading and executing strategic initiatives to drive our ambitious growth objectives, drive organizational change and enhance operational efficiency. You will play a key role in identifying areas for improvement, developing transformational strategies, and overseeing their successful implementation across Dealer Services.

Key Responsibilities

  • Collaborate with senior leadership to define transformation goals, objectives, and key performance indicators (KPIs).
  • Develop and execute a comprehensive business transformation roadmap aligned with the division's strategic objectives.
  • Provide strategic guidance and leadership to project teams throughout the transformation process, ensuring alignment with overall business objectives.
  • Build and maintain strong relationships with stakeholders at all levels of the organization to facilitate effective communication, collaboration & execution.
  • Drive continuous improvement efforts by monitoring performance metrics, analyzing results, and making data-driven recommendations that supports our transformation.
  • Lead and mentor a team of transformation professionals, providing guidance, support, and development opportunities to enable their success.
  • Develop and implement change management strategies to ensure successful adoption of new processes, technologies, and ways of working by collaborating with our corporate change management teams.
  • Stay informed about industry trends, best practices, and emerging technologies to drive innovation and maintain competitiveness.
  • Expected travel 20-30% as the majority of the teams is located in Vancouver and Brossard.


  • Bachelor’s degree in business administration, management, or related field.
  • More than 15 years of experience in high-level strategic business management in a variety of cross-functional contexts with multiple deliveries in parallel, relevant experience in the automotive sector would be an asset.
  • Proven track record of successfully leading large-scale business transformation initiatives in complex organizations & demonstrated political ability to manage relationships with various stakeholders at all levels.
  • Significant experience in the preparation and presentation of business cases related to major projects and in the strategic planning exercise in relation to business strategies.
  • Excellent analytical skills with the ability to translate data into actionable insights and recommendations.
  • Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire others.
  • Demonstrated ability to build and maintain effective relationships with stakeholders at all levels of the organization.
  • Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
  • Mastery of Agile, Safe management methods.
  • Ability to thrive in a fast-paced, dynamic environment and drive results in the face of ambiguity and uncertainty.
  • Strong understanding of change management principles, methodologies, and tools.
  • Plan, control, and report to management on the financial, material, and human resources of your department.

What we offer

  • The opportunity to lead an impactful transformation program and drive strategic alignment across our organization
  • Competitive compensation and benefits package, including opportunities for professional development and growth
  • A supportive and inclusive work environment focused on fostering leadership and talent development at all levels of the organization
  • Building a future-focused, forward-thinking business model


  • The typical hiring range for this position is from 140 000$ and 190 000$ annually; the base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity. All permanent employees of iA are also entitled to an annual bonus.
  • At iA, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.