Help Desk Technician
- Employer: iA Financial Group
- Office: 988 Broadway West
- Location: Vancouver, British Columbia
- Job category: Information Technology
- Job ID: JR10018349
- Job type: Permanent Job Full time
- Apply before: 2023-10-20
Description
Quick outline:
- Answering IT support calls for internal staff
- Supporting users via phone
- Supporting users in a remote work environment (connectivity from home and remote meeting applications such as MS Teams and WebEx)
- Good knowledge of Windows 10 and 11 operating systems
- Good knowledge of Microsoft Office 365
- Knowledge of ITIL framework an asset
- Minimum 2 years experience
- Bilingual (French and English)
- Would be required to be in the office, remote work in rotation is also possible.
Description
Committed to offering a superior experience to its employees, iA Financial Group is looking for IT Technicians to continue to develop its IT service center in Quebec, Montreal, Toronto or Vancouver.
Passionate about computers, you like direct contact with users and, above all, finding concrete solutions to help them. In a dynamic team that offers excellent opportunities for personal development, come and take a permanent position that will give you many benefits!
Roles and Responsibilities
- Be the front line to respond to questions and service requests from users
- Advise the requestor on best practices
- Consult or involve appropriate IT teams aiming at obtaining the essential answers for resolution. Escalate as needed according to established procedures
- Help identify causes of problems and conduct the necessary actions to restore the situation back to normal
- Contribute to the exchange of knowledge and continuous improvement within the team
Target profile
- A passion for customer service, continuous improvement, building relationships with others and collaboration by phone
- Ability to handle multiple priorities at the same time
- Knowledge of office computing tools and applications (hardware, software, online)
- Knowledge of ITIL framework (an option)
- Knowledge of the insurance and financial services industry (an option)
#li-vt1 li-hybrid
At iA, we invest,
in you.
Our employees are our best investment and we have much to offer them.
Company Overview
About
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.