Customer Service Account Manager
- Employer: iA American Warranty, L.P.
- Office: 4301 Anchor Bay Plaza Pkwy
- Location: Tampa, Florida
- Job category: Not Evaluated (Job Family)
- Job ID: JR10016432
- Job type: Permanent Job Full time
- Apply before: 2023-04-30
Description
Join our Dealer Wizard team as a Customer Service Account Manager, part of iA American! Dealer Wizard is our software that helps car dealerships stay in communication with their customers to drive more business, both in sales and service. We offer marketing and analytics. Learn more: https://www.dealerwizard.com/
Your impact: you'll play a key role in supporting our auto dealer clients by focusing on retaining their business by providing a great client experience and offering them training while upselling our services!
- Upselling of additional products including ad campaigns via Facebook/Instagram, Letters, Coupon books, referrals, 700 Credit, etc.
- Conversion of pilot stores.
- Expertly train clients on the Dealer Wizard application.
- Assist in low-level technical support issues.
The details: our team works Monday - Friday 9-5 PM ET. We offer a hybrid schedule with two days a week in the office and three days at home (Wednesday and Thursday are our office days). We provide lunch every Thurs!
Our culture: supportive, warm, family atmosphere. Dedicated to your development.
You are: a customer service and sales professional with 2-4 years of experience. You have a high school GED or diploma. We love experience in automotive and/or with Salesforce; not a requirement. You’re driven to make a difference!
How we hire: You’ll speak to a Talent Acquisition team member first and interview with our hiring team as a final step.
How we'll support you: comprehensive benefits package including medical, dental, vision, short and long-term disability, 401K plan with match, wellness days + allowance, opportunities for advancement, commissions, and more!
About Us
iA American is a wholly-owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.
Our CEO, Denis Ricard, won #1 insurance CEO from Glassdoor in Canada! iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. We are ranked on Glassdoor & Forbes top list of companies! Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.
Our commitment to Diversity and Inclusion
At iA, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.
At iA, we invest,
in you.
Our employees are our best investment and we have much to offer them.
Company Overview
About
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.