Our current job postings

Bilingual Claims Assistant

  • Employer: iA Financial Group
  • Office: 400-988 Broadway West
  • Location: Vancouver, British Columbia
  • Job category: Claims - Generalist
  • Job ID: JR10011785
  • Job type: Permanent Job Full time
  • Apply before: 2022-02-04


This position supports the administration of iA Dealer Services Claim departments and is the primary contact to external clients, partners and/or financial institutions.

The Bilingual Claims Assistant will also be is responsible for assisting the claims examiners with the administrative management of a fluctuating caseload of claims.

The person is responsible for:

  • Responding to incoming creditor claims inquiries.

  • Set up new claims and assist with non-adjudication tasks.


Customer Service

  • Effectively and efficiently respond to incoming telephone calls as our initial telephone resource.

  • Determine which queries/issues/complaints should be referred to the Claims Examiners, Specialist I & II and review with same.

  • Follow through on any agreed upon action to ensure excellent customer service is provided.

Creditor Claims Validation & Initial Set-up

  • Validate coverage for all new claims

  • Check Unification and/or Canvas system for all possible certificates covering the claimant and, where appropriate, look for evidence of earlier disablity claims history.

  • Set-up new claim file with appropriate Certificate of Insuance, authorizations, internal forms, prior claim files, etc.

Claims Management Assistance

  • Perform routine follow-up on all correspondence by  the Claim Examiners,  which cannot be system generated.

  • Contact claimants, doctor offices, employer, financial insitutions and other insurers to convey and/or gather information based on verbal or wriiten instructions.

  • Indexing of all document in Workflow, and finalization of examiner corespondance.


  • High school diploma with 2 years post secondary education

  • 2 years post-secondary education

  • Completion of LOMA Level 1, CSI, or willingness to obtain.

  • 4 – 5 years industry-related experience or in high volume customer service environment

  • Insurance industry experience an asset


  • Bilingual

  • Excellent communication skills especially verbal

  • Proven dedication to customer service

  • Good organizational skills and ability to multi-task

  • Good conflict resolution, negotiation and problem-solving skills

  • Strong team player and willing to work well with co-workers under pressure

  • Good  PC skills including MS Office: Word, Excel, Outlook; web-based applications

  • Knowledge of medical terminology an asset

  • Knowledge of all creditor products and variety of certificates of insurance (can be gained on the job)

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.