Our current job postings

Administrative & Customer Service Team Leader

  • Employer: iA Financial Group
  • Office: 301-888, 3E Avenue
  • City: Val d'Or
  • Province: Quebec
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10011336
  • Job type: Permanent Job Full time
  • Apply before: 2021-12-31


Are you a leader, organized and creative?

Are you looking for an opportunity to have a solid impact within a recognized company?

iA Financial Group’s Ottawa agency is offering you the opportunity to show off your many talents!

The position of administrative and customer service team leader will enable you to support the administrative management of the agency. You will be part of a strong team that constantly seeks to improve its methods.

After a few days, you will be able to:

  • Help agency management reach daily sales goals
  • Provide a comprehensive report to management regarding the handling of new requests and customer service
  • Train advisors on administrative policies and procedures
  • Add your expertise to that of the management team for joint agency projects
  • Take charge of complex files
  • Manage the quality and number of administrative tasks at the agency
  • Play an active role in various human resources files
  • Suggest new policies and play a major role in their implementation

We are: 

  • The best employer in the insurance and financial services industry in the Quebec region, according to Forbes
  • Have a presence across Canada
  • In the middle of our digital transformation
  • Continuously improving
  • A recognized opportunity for professional development
  • The employer offering the best benefits

You have: 

  • A degree in administration or a related field
  • Two to three years of relevant experience
  • Ability to communicate in both french & english efficiently

You are recognized for your:

  • Passion for customer service and need to help others grow
  • Organization skills, attention to detail and leadership
  • Judgment and prioritization abilities
  • Ability to work with several technological tools (or your desire to become an IT multi-tasking ace)

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.