PPI company overview:
Shaping Dreams Into Legacies
PPI elevates independent financial advisors to the next level.
Supporting advisors with market leading expertise and technology, we empower them to build the best solutions for their clients through proprietary tools, a comprehensive product suite, unparalleled life insurer relationships and competitive compensation. A tireless supporter and advocate for Canada’s insurance advisors, PPI offers national resources through a network of local offices from coast to coast.
Unparalleled resources. At your command.
Our business culture is guided by our core values, grounded in a powerful belief in the enhanced value of life insurance. We are also strong advocates for the essential value of insurance advisors to further the goals of their clients. For PPI, this means doing everything in our power to open new markets for advisors and enable their practices to prosper and thrive.
For more information about PPI visit: www.ppi.ca
To maintain PPI’s exacting level of service, we are looking for a Team Leader, Investments – Eastern Canada, to join our Operations Team. This position may be located in our Toronto, Quebec or St. John’s office.
Team Leader, Investments – Eastern Canada
The primary focus of the Team Leader Investments is to ensure team service levels to advisors are maintained and to effectively facilitate the processing of segregated fund trades, providing administrative support within the scope of the role to ensure all tasks are processed in a compliant, accurate and timely manner and service standards are maintained.
The Team Leader will supervise and mentor assigned Investments staff, fostering a team that works together to deliver service levels and follows national processes, including, organizing and monitoring the team’s work processes to ensure work is completed in a timely fashion. The Team Leader will also work closely with the Manager, National Investments to assist in the accomplishment of team and department objectives.
In conjunction with the Manager, National Investments, provide, on-going supervision to the Investments Team including monitoring workflow, setting clear expectations, conducting performance reviews, addressing performance issues, attendance and vacation scheduling and approvals, training, and the recruitment of new staff.
In conjunction with the Manager, National Investments, coach, mentor and provide ongoing development of the Investments Team through on-the-job feedback and training.
Work with the Manager, National Investments to effectively accomplish department objectives/SMART goals and help to organize and monitor work processes to ensure all work is completed on a timely basis.
Ensure the team assumes ownership of assigned files and quality of data, including recognizing any urgencies and assisting in the resolution of problems that may prevent a file from moving through the process as quickly as possible.
Provide support to regional dealer offices on technical issues, daily investment trading, general processing questions, ongoing training and any other questions related to investments.
In conjunction with the Manager, National Investments, coordinate and work with software vendors (iPipeline/WealthServ) in relation to upgrades and system releases. Ensure all testing is done for any new releases to the system and all investment staff are prepared and trained, if necessary.
In conjunction with the Manager, National Investments, facilitate operational changes related to software vendor upgrades in response to FundServ releases.
In conjunction with the Manager, National Investments, develop, test and document new processes for investments team members, as required.
Maintain a high degree of industry and product knowledge, understanding the competitive market, and remaining current on industry trends and initiatives
Meet with and establish relationships with carriers and advisors for Segregated Funds processing
Facilitate the processing of segregated funds, GICs and other investment products with insurance carriers ensuring process protocols and service standards are consistently met.
Track and follow-up on pending transfers with carriers.
Perform immediate follow up with advisors regarding missing information, supporting documentation, information discrepancies and unclear instructions.
Effectively resolve issues, questions or complaints as they pertain to investments.
Establish and facilitate new client accounts in the WealthServ Investment System.
Manage incoming and outgoing Investments mail to ensure all service standards are met
Ensure that there is appropriate backup for team members during absences and as required.
Provide backup to team members during absences and as required.
Look for efficiency opportunities and/or service improvements and work to incorporate into national processes. Leverage tools and technology wherever possible.
Manage and maintain weekly reports for the management team as requested and required.
Additional responsibilities, duties and special projects as identified.
Education, Experience and Skills:
Must be fluently bilingual (both oral and written) in French and English
A minimum of 5-7 years' experience in the investment industry
Industry designation(s) (FLMI, ACS, AIAA) desirable
Previous experiencing in the supervision/leadership/mentoring of staff
Demonstrated leadership skills with the ability to work within and promote a team-based environment to reach department objectives and goals
Expert organizational and time management skills with proven ability to handle high volumes of work and tight deadlines
Demonstrated ability to organize self and others while handling multiple priorities
Superior interpersonal skills with proven ability to develop and maintain relationships
Creative problem solver with highly developed critical thinking skills
Proven accuracy, attention to detail and data entry skills
Excellent written and verbal communication skills
Ability to represent self, office and organization in a professional, positive manner at all times
Ability to handle sensitive and confidential information in a professional manner
Knowledge of WealthServ and Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular
We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies.