Our current job postings

Trainer, Contract administration

  • Employer: iA Financial Group
  • Office: 900-1611, boul. Cremazie East
  • City: Montréal
  • Province: Quebec
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10010967
  • Job type: Permanent Job Full time
  • Apply before: 2021-12-19


Are you passionate about learning and sharing your knowledge in a structured and interactive manner? Do you have an unparalleled ability to summarize information and explain it in plain language? Are you a key player in the development of a large team’s resources?

If so, the Individual Insurance contract administration sector is looking for a trainer to join the team and share his or her educational expertise by creating for and delivering training to new and existing resources, across Canada in virtual mode.

More specifically, you will:

  • Develop and implement training initiatives per the processes under your purview, for new and existing employees
  • Identify and analyze training needs with respect to business issues and plan a training calendar for managers and team leads
  • Identify the appropriate educational strategy, training plan, and training objectives
  • Assess resources skills to recommend training options and ensure quality control over the procedures put in place
  • Guarantee the update of procedures as needed, develop new procedures, and create how-to tools
  • Identify areas of improvement within the teams in order to ensure the quality and efficiency of tasks
  • Harmonize the procedures used by the various teams across Canada under your purview
  • Work with other trainers to ensure the uniformity and standardization of training strategies on all teams
  • Deliver training to the sector’s teams
  • Exercise a leadership role in terms of relationships and expertise as it pertains to learning in order to support resources on a daily basis

What we’re looking for:

  • Bachelor’s degree in education, human resources, or another related field
  • Four to five years of relevant experience, including three years of experience in training (from design to delivery)
  • Knowledge of the insurance industry (asset)
  • Knowledge of training tools and awareness of educational trends
  • Bilingual (written, reading, spoken) (you must train people and create procedures/training documents in both English and French)
  • Excellent ability to analyze, summarize, explain in plain language, and deliver content 
  • Excellent organizational and priority-management skills
  • Dynamic, creative, and positive
  • Excellent ability to adapt and be open to change and continuous improvement
  • Knowledge of Microsoft Office Suite (Word, Excel, Teams) and an interest in using learning tools to encourage learning

If you enjoy communicating, creating instructive content, and sharing your knowledge with ease, you will be in your element in this role! Apply now and take the first step toward your future career!

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.