Our current job postings

New Business Support (Waco, TX)

  • Employer: iA American Warranty, L.P.
  • Office: 8201 North FM 620
  • City: Austin
  • Province: Texas
  • Job category: Not Evaluated (Job Family)
  • Job ID: JR10010742
  • Job type: Permanent Job Full time
  • Apply before: 2021-11-24



Audits submitted applications for accuracy and completeness, reviews and is authorized to render underwriting decisions within stated guidelines also supports various ancillary tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Quality check point for all new business applications. Reviews all submitted applications to ensure accurate data entry. Failure to identify data entry errors has significant impact to service levels and final product.
  • Must have a solid understanding of all company products, plans and applications.
  • Reviews ‘final expense’ and ‘simplified issue’ applications with the goal to render a decision on insurability: Approvals/declinations/plan changes within stated guidelines.
  • Authorized with an approval limit of $300k, within stated guidelines.
  • Must have solid working knowledge of MIB codes and medications pertinent to all products and plans.
  • Conducts additional research based on need and in order to fully consider applicant for coverage. Includes; MVR searches, criminal record searches, various vendor websites...etc. Failure to fully develop an applicant can lead to errors in final decisions and has a direct impact on performance.
  • Monitors and identifies concerns with Agent business practices: notifies appropriate parties and adds Agent to yellow watch.
  • Based on review of the life being underwritten, determines the needed requirements to continue the review and prepares the actual correspondence that goes out to the Agent. Failure to fully review the file and failure to appropriately state what is needed can lead to service issues and delays in processing.
  • Enters detailed notes on the operating system so that anyone reviewing the case knows what action has been taken and why and what is currently needed on the file. Failure to appropriately update the system can lead to operational inefficiencies and service issues.
  • All tasks supported by this position are time sensitive and critical to operational performance. Failure to execute on a daily and case by case basis leads to service issues, has a direct impact on risk and can lead to complaints.
  • Conduct Company business in accordance with all applicable laws, regulations and contractual obligations. Behave ethically and with integrity and always follow the principles of the Compliance Program when making business decisions. Compliance with this program is a condition of employment for every American-Amicable employee.


  • High school diploma or equivalent
  • Life Insurance or related industry experience strongly preferred or a solid understanding of life insurance concepts from a consumer perspective
  • Minimum typing requirement 40 WPM with 90% accuracy

REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A friendly, positive, learning-oriented attitude.
  • Working knowledge of MS Word, Outlook and Excel and the ability to learn internal operating systems quickly and effectively.
  • Ability to quickly learn details regarding Company products, processes and procedures.
  • Strong written and verbal communication skills.
  • Solid problem-solving skills.
  • Ability to function and execute under pressure.
  • Ability to work independently as well as work effectively in a team environment.
  • Requires a high level of ‘attention to details’, organizational skills and time management skills.
  • As business needs demand, must be able to work overtime.

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.