Our current job postings

Home Warranty Team Member

  • Employer: iA American Warranty, L.P.
  • Office: 15920 Addison Rd
  • City: Addison
  • Province: Texas
  • Job category: Not Evaluated (Job Family)
  • Job ID: JR10010457
  • Job type: Permanent Job Full time
  • Apply before: 2021-10-29


Customer service support for the Home Warranty department. The day to day consists of receiving calls from homeowners, realtors, and contractors with regards to claim handling for the contract holder. Duties include initiating claims from contract holders, setting up contracts and accepting payment from realtors and preparing estimates/ approving claims diagnoses from contractors. You will work closely with Supervisors and Customer Service departments for messaging call backs from the after-hours answering service. Responsibilities also include managing task assignments and call backs that are delegated for continued claims support.

Key Responsibilities:

  • Receive and answer customer and service company calls and resolve concerns relating to claims, contracts, and product servicing
  • Coordinate service for customers using various providers to resolve the customer’s concerns
  • Maintain and update customer account records as needed
  • Forward suspected fraudulent and questionable claims to appropriate personnel
  • Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature
  • Maintain professionalism with all contacts, both internal and external
  • Perform other job duties as directed by supervisors

Qualified candidates will possess the following:

  • Excellent verbal and written communications skills
  • Attention to detail
  • Must be able to reliably work an assigned schedule
  • Have the unique combination of being independent and self-motivated, while being open to direction and guidance
  • Strong customer service skills
  • Prior experience in a call center environment, real estate, appliance sales & service, plumbing, HVAC, or electrical repair industry
  • Ability to touch type 25 wpm or more
  • Bilingual (English/Spanish) candidates may qualify for higher starting wage

What we offer

· Competitive Benefits (Medical, Dental, Vision, Short and Long Term Disability, 401k w/ match, PTO, and more!)

· A Human Approach

· Career Advancement

· Professional Development Opportunities

· Quality Working Conditions

About Us

iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

COVID-19 considerations:
Currently utilizing remote on-boarding and teleworking during the pandemic

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.