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Client Relationship Manager, Affinity & Voluntary Products

  • Employer: iA Financial Group
  • Office: 400-988 Broadway West
  • City: Vancouver
  • Province: British Columbia
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10010333
  • Job type: Permanent Job Full time
  • Apply before: 2021-10-08

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


Sector: Special Market Solutions; Working Environment: Currently telecommuting but will be transitioning to a hybrid model ; Location: Vancouver preferred but can be based anywhere in Canada; Status: Permanent; Start Date: As soon as possible; Language: French and English (Bilingual) would be an asset

Looking for your next Challenge?

Are you someone who thrives at creating connections and excels at customer service? We have an exciting opportunity for a Client Relationship Manager, Affinity & Voluntary Products to join our close-knit team. This position plays a key role in maintaining excellent service levels for our Affinity clients, as well as working with our sales and marketing teams to help promote our voluntary suite of products.

Working closely with our Associate Sales Director, Affinity Markets, the Client Relationship Manager is responsible for providing a high level of prompt, professional and quality service to our policyholders, insureds and brokers.  Our ideal candidate will be bilingual and have strong, client facing, interpersonal skills, which they will utilize to support the acquisition of new, as well as the development and management of existing, client relationships.

This role is an excellent opportunity if you are someone who thrives in a collaborative, team-centered environment. We invite you to apply and grow your career with a company that is invested in the development of our employees. 

Your Roles and Responsibilities:

  • Manage the experience of our Affinity clients to ensure all needs are successfully supported through each phase of the renewal, new business, and implementation lifecycle, as well as marketing initiatives. This includes initiation, planning, execution, monitoring, and closing while keeping the clients’ needs at the center, as well as HQ guidelines

  • Manage daily requests from Affinity clients or brokers which are related to HQ Teams

  • Establish new, and maintain existing Affinity client relationships by cultivating open and positive dialogue by meeting in-person regularly, delivering high quality client service

  • Develop and maintain close business relationships with market intermediaries and clients

  • Support sales initiatives to help generate new business including new client acquisition, as well as enhancements for existing clients in collaboration with the Regional sales offices, as needed

  • Monitor the competitive environment by gathering input on market pricing, products, services, activities, etc

  • Prepare reports on Affinity & Voluntary Markets experience in collaboration with Underwriting and Actuarial Teams for brokers/clients and Director of Voluntary Products & Marketing

Target Profile:

  • 5 or more years of experience in group benefits or special risk insurance

  • Sales and/or marketing experience an asset

  • High School, University, Diploma, certificate or related experience

  • LOMA, CEBS or equivalent preferred

  • Strong interpersonal, oral and written communication skills

  • Experienced team player with a high degree of integrity and accountability

  • Strong analytical, negotiation, attention to detail and decision-making skills

  • Proven ability to manage multiple competing projects and deadlines

  • Excellent computer skills including all Microsoft Suite applications

  • Bilingual (French-English) is a preferred asset

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

Our Commitment

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.

Also, we are committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to