Multi-factor authentication for My Client Space login

As protecting your privacy is a priority for our organization, we are strengthening your account’s protection by gradually integrating multi-factor authentication (MFA) into My Client Space, in the coming weeks.

You will then need to use a two-step validation process to confirm your identity and log in to your account. This initiative will be implemented in both plan administrator and member accounts, although the authentication methods are different¹.

MFA information

Plan administrators will have access to the following three authentication methods:

• Google Authenticator app
• Okta Verify app
• Text message

Members will have access to three authentication methods:

• Text message
• Voice call
• Email

For more information on MFA, please consult the summary for plan administrators and sponsors.

You will also find configuration guides (coming soon) and frequently asked questions on the information pages created for plan administrators and plan members.

If you have any questions, please contact your advisor or your iA Financial Group Account Executive.

¹Reminder: there are two types of accounts in My Client Space. The first is restricted to the people in your organization who administer your group plan and member files. These are the administrator accounts. The second allows each employee to consult their personal information concerning your organization's group plan. These are the plan member accounts. Plan administrators who also have a plan member account will have to set up the MFA for both types of account.