MULTI-FACTOR
AUTHENTICATION

Protecting your accounts with multi-factor authentication (MFA)

One more way to keep you safe

To help protect your financial and personal information, we’ve implemented multi-factor authentication (MFA) in My Client Space and iA Mobile.

About multi-factor authentication (MFA)

MFA is a 2-step validation process requiring you to provide 2 types of information to confirm your identity. It provides an additional layer of security to the sign-in process in order to ensure that:

  • It is really you who is trying to access your accounts.
  • It reduces your risk of becoming a victim of identity theft, online fraud and account hacking.

Are you a plan administrator or sponsor?

Access the documentation on configuring multi-factor authentication.

Learn more

How does it work?

Authentication methods available to generate your verification codes

There are three methods for generating your verification codes. One method is sufficient; however, you may set up more than one method.

Note that a verification code can only be used once. A new code will be required at every login.

Text message
authentication

Receive verification codes via text message (SMS) to your mobile phone.

Voice call
authentication

Receive verification codes via voice call to your mobile or landline phone.

Email
authentication

Have your verification codes sent by email.

Set-up guide on My Client Space (pdf)open_in_new

Set-up guide on iA Mobile (pdf)open_in_new

Logging into My Client Space or iA Mobile with MFA

When logging into My Client Space or iA Mobile, you will be prompted to enter your username and password, followed by the verification code that will be provided to you through the authentication method you have selected.

Frequently asked questions

iA has integrated multi-factor authentication (MFA) into My Client Space or iA Mobile to add an extra layer of security for clients’ accounts. This is to ensure that it is really you who is trying to access your accounts. It also reduces your risk of becoming a victim of identity theft, online fraud and account hacking.

Yes, all companies of iA Financial Group are implementing this security mechanism, which is being adopted more and more throughout every major company.

You have the option to pause multi-factor authentication for 30 consecutive days. In this case, you won't have to enter a second factor each time you log in, unless our security systems detect an intrusion risk.

No, you don't need a mobile phone to receive one-time verification codes. You can also use a landline to receive your code by voice call or you can use your computer or tablet to have your code sent by email.

You can only register one phone number for the voice call and text message factors.

Codes received via text message and voice call are valid for 5 minutes.
Codes sent by email are valid for 10 minutes.

If you have poor or no cellular reception while in Canada, try Wi-Fi calling. This smartphone feature is available from your mobile phone carrier and allows you to receive text messages (SMS) over a Wi-Fi connection when you have little or no cellular network coverage. Please contact your wireless provider for more information.

Alternatively, we recommend you have a secondary authentication method set up which will allow you to complete the MFA verification by email. This authentication method only requires Wi-Fi.

Your account(s) are accessible through My Client Space and iA Mobile across Canada, in the United States and in most countries. If you aren’t able to receive a verification code by text message or voice call, we recommend using email. This authentication method only requires Wi-Fi.

You can modify your authentication methods in My Client Space.

1. From the home page, click on the profile icon in the upper right-hand corner of your screen.

2. In the section Multi-factor Authentication, click on Modify to change your authentication methods.

3. The next time you log in, you will need to update your information and set up your authentication methods.