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ROADSIDE ASSISTANCE

Complementary protection
With iA Auto and Home Roadside Assistance, you can count on up to four service calls per year in the event of an unforeseen roadside incident and 24/7 availability.

Coverage

The following services are covered by our Roadside Assistance Program1, which provides supplementary coverage for your car insurance and the perfect guarantee for safely hitting the road on vacation!

Is your car battery showing signs of weakness and refusing to start? No problem. We’ll boost it so you can get back on the road as soon as possible.

If you lock your keys in your car, we will try to unlock your doors. If your keys are lost or broken or if we cannot access the interior of your vehicle, we will reimburse up to $100 for the services of a locksmith. If the vehicle cannot be started, we’ll provide towing according to the terms of the Roadside Assistance Program.

In the event of a flat tire, our Roadside Assistance team will install your vehicle’s spare tire. If it is not in good condition or you do not have one, we will provide towing according to the terms of the Roadside Assistance Program.

We will extricate/winch vehicles that are stuck, provided they’re accessible by public roads. Additional charges apply if special equipment, more than one person or more than one truck are required.

If your vehicle breaks down, we will tow it, as needed, to a garage within 25 kilometres, or to the nearest garage if it is farther than 25 kilometres away.

If your vehicle breaks down, your trailer or tent trailer will also be towed if:

  • it is less than 16 ft in length
  • it is for personal use
  • it is designed to transport small goods (open trailer) or is a tent trailer

Important: Additional fees may apply if your trailer is loaded.

With Roadside Assistance coverage, if you run out of gas, we will deliver 10 litres of gas free of charge, so you can get to the nearest service station.

Yet another good reason to add iA Auto and Home Roadside Assistance to your insurance policy!

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Frequently Asked Questions

iA Auto and Home Roadside Assistance is a rider, i.e., supplementary coverage that can be added to your auto insurance policy as desired. Our Roadside Assistance Program is therefore optional, but highly advantageous! Contact one of our agents at 1-866-650-4689 for more information.

Yes. The number of incidents is limited to (4) per year of insurance per vehicle. Only the vehicle(s) insured for roadside assistance is/are covered by the iA Auto and Home Roadside Assistance Program.

You can contact Roadside Assistance at any time, 24/7/365. Call toll free at 1-866-650-4499.

If the breakdown occurs in an exclusive towing area, you can use another service. You will then have to pay the invoice, which must be made out to your name, and submit a claim for reimbursement within thirty (30) days of the event.

Steps to follow

Please fill out this form and mail or email it to us, together with any receipts or invoices related to your claim.

Once we receive and review your claim, we will be able to determine whether you will be reimbursed. The amount of the reimbursement will be determined based on commercial rates in force in the region where the vehicle broke down and applicable limits:

  • $100 per incident involving roadside assistance
  • $150 when the incident takes place on a Quebec-exclusive highway
  • $600 per year of insurance

By email: assistance-routiere@industrielleallianceauto.com

By mail: iA
iA Auto and Home Insurance
1080 Grande Allée West
PO Box 1907, Station Terminus
Quebec City, QC G1K 7M3

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