Planview system Pilot

Are you committed to serving your colleagues well, known for your problem-solving abilities, and skilled at synthesizing and explaining information? Join the Global Project Management Office (GPMO) team as a System Pilot to play a key role combining IT expertise with business needs understanding.

Responsibilities

• Manage Planview cloud system as super user

• Coordinate team for Planview operational support, including vendor managed services

• Provide 2nd-line support and ensure smooth project operations

• Collaborate with Product Owner on stakeholder needs and prioritization

• Maintain proactive, customer-oriented approach within/outside GPMO

• Prioritize daily user requests and questions

• Handle system functional issues, track and communicate with stakeholders

• Advise on application usage and features

• Assess user impact and make recommendations

• Analyze problems and escalate to iA IT or external vendor when needed

• Lead regression testing for monthly updates and new features

• Monitor solution progress and validate results with colleagues

• Develop target processes, impact analyses, and prototypes

• Create internal user training materials

• Handle simple to complex system management cases

• Contribute to continuous process improvement

Required Profile

• University degree in Administration, IT, or relevant field

• 5+ years relevant experience, including 3+ years as system administrator

• Excellent French and English skills (written/oral) for Canada-wide collaboration

• Planview portfolio management system knowledge (major asset)

• Project management knowledge (asset)

• Financial services knowledge (asset)