Generalist Human Resources Technician

Are you looking to contribute to improving the employee experience through your courtesy and analytical skills? Are you known for your rigor, adaptability, and thirst for learning? The HR Employee Contact Center at iA Financial Group has the perfect position for you!

As a generalist human resources technician, you will be part of a dynamic team responsible for:

Employee and partner approach management (85%)
• Analyzing, validating, and responding to various employee or manager requests related to the human resources department primary for US, partially for Canadian employees (phone, email).
• Providing personalized support to our employees, retirees, and other partners in administrative procedures related to life events.

• Conduct new hire orientation and company onboarding

• Perform work in compliance with regulations and policy
• Communicating with various stakeholders in the organization.
• Simplifying explanations about the company's payroll, compensation, and benefits.
• Managing dissatisfaction, actively seeking solutions while respecting and referring to work policies.

• Maintains a high degree of professionalism - can interface with all levels of the organization as a primary point of contact for team

Participating in improvement and innovation (10%)
• Supporting different teams and HR policies.
• Being willing to question oneself to influence the quality of one's work and contribution to the team.
• Identifying the necessary updates to documentation based on process changes.
• Contributing to the continuous improvement of recurring processes through suggestions and ideas for innovation.
• Showing curiosity to use artificial intelligence to bring operational efficiency gains.

Maintenance of reference tools (5%)
• Updating our tools based on recurring changes (email templates, knowledge base).

You have:
• A high level of professionalism and autonomy.
• A passion for the employee experience.

• 2- 3 years’ work experience in Human Resources with a strong focus on excellent customer service strongly preferred
• Comfort working and navigating with multiple technological tools.
• Attention to quality and initiative.
• Commitment to confidentiality.
• Associates degree from an accredited university or college required.

• SHRM accreditation
• Knowledge of the Workday software (an asset).

• High level of French both spoken and written.

• Experience with both Canadian and US compagnies (an asset).

Here's what we offer you:
• Amazing colleagues and a fun working environment.
• A constantly improving work environment.
• Competitive benefits, and much more!