Administrative Assistant (6 Month Contract)

Sector: Special Market Solutions; Working Environment: In office 5 days a week; Location: Vancouver; Status: Temporary 6 Month Contract; Start Date: As soon as possible

Looking to Start your Career?

Do you consider yourself to be a detail orientated person who loves to multitask? Are you looking to work in a fun and close knit team? We have an excellent opportunity for a candidate who is looking to start their career and to get their foot in the door to gain experience in the insurance industry.

Your primary functions are to support the overall administration team and its daily operations. The role requires a basic understanding of the insurance industry, as well as of iA Special Markets products and processes.  As an Administrative Coordinator you will work closely with your immediate colleagues to balance the workload and collaborate with other team members as needed.

Key responsibilities & performance requirements are:

• Process & administer insurance application in adherence with established guidelines and service level agreements.

• Analyze submitted applications and coordinate with underwriting team members for any medical & paramedical exam requirements and manage correspondence with applicants or third-party administrators as applicable.

• Support customer service team members with administrative processes and requests. At a seasoned & experienced level, may be called upon to field inquiries and requests to assist the customer service team.

• Communicate with plan administrators or plan members as required.

• Bill Run (individual & divisional) execution & distribution. Review accuracy by applying analytical thinking in cross referencing the material with known processes, issues and upcoming changes.

  Operational correspondence with third party vendors & service providers including the Medical Information Bureau, Dynacare and Health Care Professionals.

• Operates at a high level of performance. Ability to multi-task and pivot priorities as needed, and communicate effectively to achieve objectives.

• Apply critical & analytical thinking during key periods throughout the monthly campaigns – bill runs and various events specific to industry (policy renewal, high profile client onboarding or termination, re-organization of structure and so on)

• Can train immediate peers with appropriate level of experience and identify and propose improvement suggestions for the benefit of team and overall department.

Key Success Indicators:

• Ability to work and communicate within team, as well as with other teams

• Demonstrate gradual increase in knowledge and understating of role to the point of providing feedback and improvement suggestions

• Apply critical & analytical thinking throughout key periods (bill runs, renewals, client onboarding, terminations etc)

• Use, re-use and capture knowledge for the benefit of team and overall department.

What we are looking for:

• Hold a High School Diploma or post-secondary degree (DEC equivalent in Quebec) and 2-3 year of relevant work experience in the relevant industry.

• Possess technical aptitude and data entry experience.

• Customer Experience (CX) oriented. Receptive to professional growth and continuous improvement.

• Be able to work in a multi-team based environment as well as independently as needed.

• Demonstrate professionalism in receiving coaching, feedback and in communication delivery.

• Fluent in English (Bilingual French an asset)

What we offer: