Bilingual Regional Administrator

The incumbent provides administrative support duties and contributes to the overall growth and development of the Special Markets Eastern Regional Office.  This is a service-oriented position with strict turn around requirements, which if not adhered to has the potential to impact business.

KEY ACTIVITIES

Percentage of Time

Administration 75%

• New business implementation: such as issuing new policies and set-up on the applicable systems
• process mid-term and policy changes
• process renewals by reviewing renewal data, calculating renewal premiums and inputting data on CLASS and other applicable systems
• prepare endorsements, invoices, summaries and related material to the broker/client
• re-issue contracts as necessary
• contact brokers/clients with outstanding renewal, premium and administration issues
• assists brokers/clients with policy implementation, interpretation, administration and claim requirements
• respond to client phone calls and email inquiries
• Provide sales support functions as required

Underwriting 15%

• Review and evaluate risk, and analyze specifications for non-complex quote requests
• prepare and issue new business proposals and other quote documents
• conduct renewal analysis of in-force policies and prepare renewal notices requesting renewal information

Miscellaneous tasks 10%

• generate periodic experience report for special accounts
• assist Compliance team and brokers regarding licensing requirements
• provide administrative support to other team members as needed

Position Requirements

• Post-secondary education
• Complete educational/insurance courses or workshops as necessary to maintain a high level of Special Risk insurance and computer knowledge
• 3+ years of Group Insurance work experience or related office insurance experience;
• Special Risk insurance experience preferred
• Bilingual level of knowledge in French and English as the person will be required to orally contact, assist with requests, and draft documents with customers on a daily basis;
• Strong organizational and time management skills;
• Excellent analytical skills to resolve problems and display innovative skills for evaluating, improving and implementing;
• Advanced working knowlede of Windows based applications (Outlook, Word, Excel, Powerpoint, Access);
• Detail oriented and thorough;
• Strong interpersonal communication skills;
• Customer service focused with professional manner;
• Excellent verbal and written communication skills;
• Positive attitude and willingness to do whatever it takes to get the job done;
• Ability to work well under deadline pressure’
• Sense of urgency and confidentiality;
• Ability to work closely with others as a team player.