Transaction Technician

Reporting to the Manager, this role will process various transaction requests from clients and partners. These requests are quite varied, and they are associated with all the events that may occur during the existence of an individual annuity contract (e.g. RRSPs, RESPs, TFSAs, loans, non-registered plans, RRIFs, LIFs, etc.) from setting up of the contract to the final termination of the contract due to death or surrender. This position is characterized by frequent periods of intense work and requires overtime during certain periods. Works in an investment fund environment, in which the products evolve rapidly and taxation laws are frequently amended.

Duties and Responsibilities include:

All Levels:

• Process simple financial and non-financial transactions in contracts for Individual Savings and Retirement.  Examples of simple transactions include deposits and new issues in RRSPs, LIRAs, TFSAs, surrenders without assignments, beneficiary changes, switches, investor profile updates, Limited Trading Authorizations, etc.
• Ensure the paperwork received for the transaction is in order and updating the computer/client’s records
• Maintain a high level of accuracy and productivity
• Ensure maximum reliability in terms of availability and adherence to deadlines as well as policies and procedures
• Return cases not in good order to the investment advisor, using pre-written templates and adding customized written messages when needed. 
• Escalate situations outside of the norm with possible solutions to the Team Leader/Manager.
• Along with fellow team members, assume full responsibility for the team’s productivity
• Identify opportunities and provide viable alternatives and solutions for process improvements
• Contribute toward the creation of a positive environment where all team members can learn and share knowledge and collaborate for the benefit of the team’s success
• Focus on what matters most to clients/partners by keeping their needs front and centre and systematically keeping their needs in mind
• Go beyond what is expected by putting in the additional effort to exceed expectations, both in terms of behaviours (in line with values) and objectives
• Commit to proactive and ongoing improvement of the skills and the continued acquisition of knowledge
• Adhere to the policies and procedures documented to ensure completion of daily task lists.
• Make decisions based on policies and procedures with risk/cost assessment and escalation where required.

REQUIREMENTS

• Completion of relevant post-secondary education or at least 1 year of relevant experience
• Customer service oriented, good communicator
• Excellent knowledge of the French and English languages, both orally and in writing, due to frequent interaction with English and French-speaking colleagues and internal partners across Canada
• Ability to work independently and as part of a team.
• Good judgement, autonomy, and sense of priorities
• Excellent ability to learn, work diligently and respond positively to challenges