Our current job postings

Bilingual Claims Analyst

  • Employer: iA Financial Group
  • Office: 988 Broadway West
  • Location: Vancouver, British Columbia
  • Job category: Claims - Generalist
  • Job ID: JR10018891
  • Job type: Permanent Job
  • Apply before: 2023-12-22


Sector: Dealer Services Location: Vancouver is preferred but we are open to candidates across Canada Type of Work: Hybrid/Work From Home Language: French/English Bilingual Status: Permanent Hours of Work: 35 hour work week


Do you enjoy making critical decisions in a fast-paced work environment? Are you someone who is passionate about providing exceptional customer service and have excellent verbal and written communication skills (English and French)?  If so, you might be the perfect fit to join our close-knit team as a Bilingual Claims Analyst!


As a Claims Analyst, you will be able to contribute to the company's growth by effectively and proactively managing a fluctuating caseload of new and ongoing life and disability claims. You will be assessing claims and making challenging decisions by following policy guidelines which the client may challenge.


On a day-to-day basis, you will:

  • Assess disability and life claims and determine eligibility for benefits while considering medical information, certificate of insurance provisions and the collection of additional information in order to make an informed decision;

  • Actively and proactively manage claims and make use of all available resources as well as collaborate with medical consultants as needed;

  • Participate in meetings to discuss claims services and practices;

  • Analyze, evaluate and make decisions on claims through discretionary decision making and utilizing your excellent verbal and written skills. 


What do I need in order to succeed in this role?

  • Minimum 3-5 years related experience in claims, insurance, financial services or relevant experience in the health field,

  • College diploma or undergraduate degree or equivalent

  • Fluency in French both written and verbal communication

  • Critical thinking, analysis and decision-making ability

  • Superior organizational skills and ability to multi-task.

  • A customer focused approach and the ability to deal effectively with customers who may be under stress.

What would be a nice to have but not required:

  • LOMA level 1 and CSI, ICA 1&3 (an asset)

  • Medical knowledge

What iA Offers:

  • We value and encourage our employees to have a good work life balance and so on top of vacation we offer Personal Leave Days as well as a Wellness Days Program

  • You know how you best work and our Hybrid Working model allows you to determine what work environment would be most optimal, whether it means working from home or from one of our many offices

  • To encourage an active and healthy lifestyle, we have a generous Wellness Plan that covers physical activity and wellness expenses.

  • A Medical and Dental plan for our employees and their dependents as well as a Health Spending Account to cover costs not covered by our plan

  • A Defined Benefit Pension plan to take care of you in retirement.

  • A home office equipment program to ensure that you have the best working environment.

  • Participation in our Share Purchase Plan

  • Your development and continuous improvement are important to us! We offer an Education Assistance Program to ensure you have the tools and knowledge to grow your career here at iA.


The typical hiring range for this position is from $55,000 and $75,000 annually; the base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity. All permanent employees of iA are also entitled to an annual bonus.

At iA, we are committed to a market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.