IT Technician,

Build the future with us

Are you passionate about information technology and looking to contribute to the purpose of a company that strives to ensure its clients feel confident and secure about their future? As an IT Technician, you will play a key role in delivering a high-quality, people-focused technology experience by providing hands-on, on-site technical support to users at our Montreal office.

This role is a great opportunity to showcase your skills and reach your full potential within a caring and trusted company. Here, people and their development are at the heart of what we do, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As an IT Technician, you will be at the heart of our mission. Your main responsibilities will include:

• Welcome users at the IT service centre counter in iA offices, quickly assess their needs and provide immediate, professional and courteous on-site support.
• Assist users in person, gather their feedback and provide relevant guidance on best practices related to IT tools, technologies and services.
• Perform IT diagnostics, follow up diligently with requesters and effectively resolve issues within the assigned scope of responsibility, minimizing escalations whenever possible.
• Handle IT support requests, both on-site and through service management tools, ensuring effective and timely resolution.
• Install, configure and manage company workstations, mobile devices and IT accessories, while ensuring that inventory, asset and documentation records are kept accurate and up to date.
• Assist with supply and equipment management, including receiving and storage, as well as maintaining preparation and storage areas.
• Set up, operate and dismantle audiovisual equipment for corporate events and provide on-site technical support to organizers and presenters to ensure events run smoothly.

What could accelerate your success in this role

We are looking for someone who:

• Is recognized for providing excellent customer service, building strong relationships, collaborating effectively and demonstrating a commitment to continuous improvement, both in person and over the phone.
• Stands out for their strong command of office productivity tools and applications, including hardware, software and online solutions.
• Has strong technical knowledge of Windows and Mac environments, as well as Android and iOS mobile devices.
• Demonstrates a strong ability to learn and adapt in a constantly evolving technology environment.
• Has 2 to 5 years of experience in IT support, as well as a college diploma (DEC or AEC) in information technology or a related field. An equivalent combination of education and relevant experience will also be considered.
• Ideally has experience working for an Internet or telecommunications service provider, which will be considered an asset.
• Has an advanced level of proficiency in French.

Why you’ll love working with us

• A work environment where learning and development come together with a collective pursuit of excellence.
• Artificial intelligence in everyone’s hands, helping you increase your personal effectiveness while contributing to the organization’s growth.
• A healthy, safe, equitable and inclusive environment where everyone’s potential can thrive and develop.
• A work environment at the heart of our Toronto offices, fostering close connections with users, collaboration and hands-on technology support.

Apply now and get ahead in your career, where your talent truly matters!

Hesitating to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, take the leap and apply. You may be exactly who we’re looking for, and we want to get to know you!