Claims Analyst

Claims Analyst

Build the future with us

Are you driven by delivering fair, accurate, and thoughtful claims decisions and eager to contribute to a company that aims to help its clients feel confident and secure about their future?

As a Claims Analyst, you will play a key role in adjudicating lower-risk and non-core Special Markets claims in accordance with policy provisions, internal guidelines, and service standards. You’ll strengthen your foundational claims expertise in policy interpretation, file management, and customer communication while progressively building the capabilities required for advancement to a Claims Specialist role.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Analyst, you’ll be at the core of our mission. Here are the main responsibilities:

• Adjudicate non-core and lower-risk Special Markets claims within assigned authority levels.
• Assess eligibility and entitlement based on policy provisions, medical information, and supporting documentation.
• Request and review necessary documentation to support accurate and timely claim decisions.
• Communicate claim decisions professionally with claimants, brokers, TPAs, and internal partners.
• Maintain accurate, timely, and objective file documentation in accordance with regulatory, privacy, and audit requirements.
• Assist with a defined portion of a core product based on experience, training, assigned authority, and business needs.
• Escalate complex, sensitive, or higher-risk claims to senior claims professionals as appropriate.
• Develop and maintain positive working relationships with claimants, brokers, policyholders, benefit administrators, and internal partners.

What could accelerate your success in this role

We’re looking for someone who:

• Demonstrates strong analytical and decision-making skills.
• Has excellent attention to detail and accuracy.
• Communicates clearly and professionally with clients and internal and external partners.
• Demonstrates strong organizational and file-management skills.
• Is collaborative, professional, and eager to develop their claims expertise.

• Why you’ll love working with us

  • A work environment where learning and development merge with a collective pursuit of excellence
  • AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth
  • A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
  • The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
  • Competitive benefits, including Flexible group insurance plans Competitive retirement savings plan Employee share purchase plan Vacation program, wellness days, and personal development days Telemedicine services Employee and Family Assistance Program (EFAP) Ergonomic furniture program Performance bonus Discounts on iA products and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

• At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

The typical hiring range for this position is between 50,000.00 and 65,000.00 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.