Administrative Support Clerk

Administrative Support Clerk

12-month temporary position

Build the future with us

Do you enjoy work that is rigorous, structured, and hands-on? Would you like to contribute to the quality of service provided to our clients while playing a key role within a committed team?

As an Administrative Support Clerk, you will contribute directly to the operational efficiency of the Life and Disability Claims sector by ensuring the smooth execution of administrative activities and supporting your colleagues in an environment with high work volumes and important deadlines.

This position is an excellent opportunity to leverage your administrative expertise, organizational skills, and autonomy within a company that puts people at the heart of its priorities.

What you’ll accomplish with us

As an Administrative Support Clerk, you will be at the heart of our mission. Your main responsibilities will include:

• Open, process, and close short- and long-term disability files in accordance with established procedures
• Scan, classify, and follow up on documents related to Life and Disability Insurance, ensuring the accuracy and integrity of files
• Perform various administrative and financial transactions, including setting up direct deposits, paying invoices, processing cheques, and managing issued payments
• Manage departmental inboxes, as well as process and route mail and special deliveries
• Contribute to resolving more complex situations and participate in continuous improvement, innovation, and process optimization initiatives

What could accelerate your success in this role

We are looking for someone who:

• Has relevant post-secondary education or a minimum of three years of relevant experience in a structured, high-volume administrative or operational environment, ideally in insurance, financial services, or complex administrative services
• Is recognized for their rigor, attention to detail, and reliability
• Demonstrates excellent organizational skills and a strong ability to manage priorities and meet deadlines
• Has excellent interpersonal, communication, and collaboration skills
• Is customer-service and solution oriented
• Demonstrates autonomy, sound judgment, and comfort managing complex or ambiguous situations
• Has full professional proficiency in French, both written and spoken
• Has an intermediate level of proficiency in English, as the incumbent will be required to communicate by email and telephone with English-speaking clients and partners across Canada on a daily basis

The typical hiring range for this position is between $38,008 and $54,625; base salary may vary depending on knowledge, skills, years of experience, and internal equity.