Designer, Client & Advisor Experience
- Employer: iA Financial Group
- Office: 1080, Grande Allee West
- Location: Québec, Quebec
- Other Possible Location(s): Montreal, Quebec; Toronto, Ontario
- Job category: Human Resources and Continuous Improvement
- Job ID: JR10018812
- Job type: Permanent Job
- Apply before: 2023-12-06
Description
Individual Insurance/Remote or hybrid/Permanent/Anywhere in Canada/Position start date: As soon as possible
Do you value innovative leadership and creativity? Do you question the status quo? Do you anticipate needs and are on top of the latest trends on the market? If so, we have the job for you! This position is ideal for a client and advisor experience specialist who is looking to create the best experience in the industry.
As Designer, you will use journey and vision indicators to lead the design experience for major business line transformation projects. This is a role that works across the line of business and in close collaboration with the various sectors.
More specifically, you will:
- Lead business sector client and advisor experience design
- Organize and direct experience design on different projects
- Direct reflection and brainstorming workshops with stakeholders
- Facilitate Design Thinking workshops
- Organize and moderate client interviews
- Ensure the coherence of client and advisor experiences across different journeys
- Lead the client and advisor experience cell within the department
- Implement best CX practices within the team
- Connect experience strategy (journey and orientation) and experience design for different projects
Your career path looks like this:
- Bachelor’s in e-commerce, marketing or another relevant field
- 3 to 5 years experience in experience design and over 10 years experience in a related field (digital marketing, digital product or solution design destined for external clients, client experience consulting, etc.)
- A passion for client and advisor experience, with concrete achievements
- An excellent capacity to understand and analyze client and advisor needs, with an overall view of related processes
- Autonomous, resourceful and dynamic
- Able to work in complex environments and in the context of transformation, with multiple stakeholders
- Able to influence and mobilize
- Excellent command of French and English (oral and written) for frequent interaction with internal French- and English-speaking colleagues or partners across Canada
Do you want to join an organization that values your wellbeing, while having the opportunity to contribute to crucial projects? Apply now!
At iA, we invest,
in you.
Our employees are our best investment and we have much to offer them.
Company Overview
About
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.