Our current job postings

Program Manager

  • Employer: iA Financial Group
  • Office: 1080, Grande Allee West
  • Location: Québec, Quebec
  • Other Possible Location(s): Montreal, Quebec; Toronto, Ontario
  • Job category: Information Technology
  • Job ID: JR10014572
  • Job type: Permanent Job Full time
  • Apply before: 2022-10-14

Description

We are looking for a Senior Program Manager to lead the implementation program of our new CRM (Customer Relation Management) solution. This person may also be required to support the project managers assigned to the program.

The program manager will be working on a large-scale strategic program, with very high visibility, in direct interaction with several vice-presidents and with a high to very high level of complexity and risk.
The deployed solution will be based on a commercial software package (Salesforce) and will be implemented across the company in an iterative fashion with the participation of one or more integrators.

Mandate:

  • Work with all stakeholders to implement the deployment strategy of the solution;
  • Participate in the implementation, execution and respect of the governance required for the program;
  • Ensure the overall budgetary follow-up of the program by consolidating the activities of each project
  • Manage the relationship with the external supplier(s) by following up on activities and issues; 
  • Ensure that the expected milestones in the deployment of the solution are met;
  • Proactively raise issues, get into solution mode and ensure ongoing follow-up;  
  • Maintain excellent communication between project stakeholders;
  • Accompany and follow the project managers and scrum masters of the program's projects and offer them the necessary coaching in their daily activities;
  • Ensure the accountability of the program to all authorities;
  • Maintain the program portfolio by ensuring the updating of actual and forecasted costs as well as the updating of program management KPIs in accordance with the standards of the IT Portfolio Management (aPMO);
  • Contribute and assist teams in managing risks, issues and blockages surrounding deliveries by anticipating them;
  • Implement internal audit recommendations.

Experience and skills required

  • Minimum of 10 years of experience in project management, including 3 years of experience supervising project managers in a program context;
  • Relevant experience in agile software deployments;
  • Excellent oral and written language skills in French and English due to frequent interactions with English and French speaking colleagues and internal partners across Canada;
  • Communication skills including to senior managers;
  • Ability to mobilize a team;
  • Political acumen;
  • Autonomy;
  • Initiative;
  • Administrative rigor.

Assets

  • Knowledge of SAFe methodology;
  • Relevant experience in a CRM integration project;
  • Project management experience in the financial services industry.


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in you.

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Company Overview

About

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.