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Analyst, Training and Knowledge Management

  • Employer: iA Financial Group
  • Office: 1150, Grande Allee West
  • City: Québec
  • Province: Quebec
  • Job category: Customer Contact Center Training/Coaching
  • Job ID: JR10009152
  • Job type: Permanent Job Full time
  • Apply before: 2021-06-25

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


Do you have strong communication skills, are you curious and are you passionate about the field of training? Are you known for your organizational skills, your autonomy and your teaching skills? Our Distribution Network Compensation Business Process Improvement team is looking for a Training and Knowledge Management Analyst to join the team!

Your role :

-Build, develop and maintain training plans, schedules and materials
-Identify training needs for new employees and ongoing training in partnership with the management team to ensure the proper development of operational teams
-Integrate training content following the roll-out of a new product into the ongoing training plan. Deploy training strategically
-Act as a change agent for modifications or additions to the tools distributed to the business line's stakeholders  
-Participate in special projects related to training management and change management
-Develop and maintain the knowledge base management portal (Sharepoint). Specifically, publishes information such as news, promotional and reference materials, procedures and other task related documents. Applies document management classification standards, edits web pages and menus for the sector portal. Grants access to the portal.

Profile required :

-Bachelor's degree in administration, education or any other relevant field.

-2 to 5 years of relevant experience, including project management, writing and training.

-Strong communication, analytical and synthesis skills. Must have organizational skills and enjoy working collaboratively with multiple stakeholders on multiple projects.

-Ability to popularize concepts

-Bilingual (English and French)

-Knowledge of distribution network compensation (an asset)
-Experience in e-learning (an asset)

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

Our Commitment

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.

Also, we are committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to