Return to search results

Benefits Administrator

  • Employer: iA Financial Group
  • Office: 1910 - 1188 West Georgia Street
  • City: Vancouver
  • Province: British Columbia
  • Job category: Marketing and Communications
  • Job ID: JR10004960
  • Job type: Permanent Job Full time

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


We are looking for a Benefits Administrator to join our Downtown Special Market Solutions team. If you are well organized and have great attention to detail, this might be the perfect job for you! This role would be responsible for providing excellent customer service, performing policy administration and premium processing.

What You Will Be Doing:


  • review experience/analyze policies and request renewal information
  • issue new policies, renew and process mid-term and policy changes
  • perform premium calculations
  • create/modify customized Word documents, Excel spreadsheets, Access databases and PowerPoint Presentations
  • make recommendations to Manager to improve department efficiency
  • proofread forms for Brokers/clients/other Administrators
  • interpret policy terms and provisions
  • imaging current and future files

Premium Processing

  • check for accuracy and code premium payments
  • update Access databases and Excel spreadsheets
  • assess and problem solve premium processing issues
  • contact Brokers/Policyholders with premium collection issues


  • write policy wordings and provide recommendations for amending policies
  • sign as Company Registrar

Customer Service

  • communicate with Brokers/clients to assist with policy implementation and administration
  • take Broker/client phone call/e-mail inquiries
  • assist Brokers/clients with accounting administration, sponsorship requests and licensing
  • coordination and planning of client events

What We Are Looking For:

  • High School Diploma and Business Administration Diploma/Certificate or related experience
  • LOMA 1 and 2 (or willingness to obtain upon hire)
  • Customer service experience;

  • Special Risk insurance experience

  • Strong verbal and written communication skills and interpersonal skills;

  • Excellent analytical and problem-solving ability, organizational and multi-tasking skills;

  • Detail oriented, decisive, confident, professional, works well under pressure, team player, collaborates win-win solutions;

  • Advanced working knowledge of Windows based applications and office equipment

What We Offer:

  • Comprehensive health and dental benefits
  • Participation in our Share Purchase Plan
  • Annual Bonus for all permanent employees
  • Defined Benefit pension plan
  • 7 hour work days
  • Subsidized transit program
  • Wellness plan
  • Learning and development opportunities

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

Our Commitment

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.

Also, we are committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to