Well-Balanced, wellness within your reach

Our Well-Balanced package is a well-thought-out menu from which you can build an effective custom health and wellness program for your organization.

The heart of our offer is unmatched value
We have identified essential services and tools that are included with all our plans.* You will receive some market exclusives that will quickly become the health and wellness standard for you and your plan members. The purpose of these services is to identify your organization’s needs and risks to ensure focused interventions and better handling of members’ health issues.

À la carte services for a tailored program
A range of services, hand-picked by our team of experts, has been added to our core offer to enable you to enhance your health and wellness programs based on your priorities. Features include tips and tools, a consultation service, personalized assistance and an intervention service.

Seamless integration to make your life easier
What’s more, you and your employees will have access to all selected services directly in My Client Space (our secure website). In short, services and information are efficiently centralized to make your life easier.

An advisor can help you identify your group insurance needs

Contact us

Included with all plans*

Administrator dashboard

A unique tool that gives you the facts so you can make the right decisions

A unique tool on the market, the dashboard allows group insurance plan administrators to easily access all health and wellness information on their organization at all times. The dashboard showcases the main issues and lets you monitor the impact of initiatives put in place as part of a health and wellness program.

It includes:

  • Statistics on plan member use of the health risk assessment questionnaire, the health navigation platform and Stay Healthy at WorkTM
  • Comprehensive results of the health risk assessment questionnaire, to help administrators identify key health risks and put in place targeted initiatives
  • Key plan member health indicators (main prescription drugs taken, main causes of disability, etc.)

Health and wellness toolbox

Actions tailored to your organization

The two-part toolbox provides helpful documents, tools and information for introducing health and wellness initiatives, all in one location.

Promotional materials
The first section contains ready-to-use materials that will enable you to effectively promote the services in the health and wellness services to plan members.

For example, you will find a guide and all the promotional materials needed to set up a campaign to encourage plan members to complete the health risk assessment questionnaire, which will improve plan members’ awareness and commitment to adopting healthy lifestyles and generate revealing data to help you implement targeted initiatives.

Preferred providers
The second section lists health and wellness providers, carefully selected by our team, to help you enhance your program based on your organization’s specific needs.

Health navigation platform

The reference for reliable health information

This portal developed by our partner Novus Health, which can be accessed at any time and offers the most complete health related content in Canada, will become the place to go online for health information. It is the ideal place for plan members to:

  • Efficiently locate reliable health information rather than relying on the millions of results from the usual online search engines
  • Discover the resources, programs and healthcare professionals in their area
  • Better understand their provincial healthcare system and their private insurance plan

We have also added a professional and personalized telephone assistance service, which gives plan members access to information and health navigation specialists. These specialists can help plan members find health information adapted to their needs and evaluate their options for handling their health problem, direct them to available resources in their area or their employer’s health and wellness program, and even help guide them through the intricacies of the healthcare system to reduce wait time and be better prepared for appointments with healthcare professionals.

This service helps plan members better manage health problems, leading to better cost management.

Health risk assessment questionnaire

A health bulletin to educate your employees

Dynamic, confidential and user-friendly, this assessment questionnaire enables plan members to identify their level of risk in eight areas that reflect the main health concerns: personal health, physical fitness, nutrition, alcohol and tobacco usage, sleep, stress management, work environment and lifestyle.

It focuses on changeable behaviours and promotes plan member awareness and action with respect to their health and lifestyle. Plan members who complete the questionnaire receive personalized results detailing the risk factors, areas of improvement and available resources and services. They can see previous results and monitor their progress, which makes this questionnaire a motivating and engaging tool.

Additionally, access to aggregated results allows you to identify the health risks and needs in your organization and select health and wellness program content accordingly. This lets you focus on the most significant risk factors and changeable lifestyles that can cause healthcare costs to rise.

À la carte

Stay Healthy at WorkTM

An effective solution for preventing disability

Stay Healthy at WorkTM reaches at-risk plan members early, encouraging them to take charge of their health problems to improve their quality of life and reduce the risk of missing work. Stay Healthy at WorkTM is a proactive and profitable disability prevention solution that targets the main causes of lower productivity and absenteeism (stress, depression, anxiety, diabetes, back and cervical pain, muscular and joint problems, high cholesterol and hypertension). This confidential program offers online tools and personalized assistance online or over the phone.

  • Online or telephone health assessment and management of the health problem
  • Identification of at-risk individuals and proactive triggering of personalized support
  • Information on treatment options and available support programs
  • Action plan to encourage individuals to take responsibility for and take charge of their health problem
  • Personalized coaching in the form of regular follow-ups to measure progress.

Stay Healthy at WorkTM is also designed to increase awareness and participation in the health and wellness program put in place by the employer.

Plan administrators can easily monitor support intervention success and the rate of resource usage from their dashboards.

Manager support program

Specialized support for managers

This service, designed specifically for managers, provides advice and tools to better manage difficult situations with employees or coworkers (e.g., Physical or mental health problems, absenteeism, interpersonal conflicts). Telephone support, videos and online reference documents give managers the tools they need to identify employees in difficulty so as to foster health and wellness in the workplace.

This program also includes an intervention service (over the phone or in person) in the event of a crisis within the organization. The specialized support provided by this program helps keep problematic situations from deteriorating further and resulting in extended absence and higher costs for your organization.

Medical second opinion

The first choice for a second opinion

Medical second opinion is consultation service plan members can use to obtain a second medical opinion in Canada. It allows plan members who have been diagnosed with a condition or critical illness to quickly get a second medical opinion from specialists affiliated with renowned canadian medical teaching institutions.

Medical second opinion specialists will help members navigate the healthcare system for any serious health condition.

They will provide assistance with finding local specialists, explain the treatment options available in the canadian healthcare system and provide information on the benefits and risks associated with different treatment options. Members will thus be able to make more informed decisions.

Employee assistance program

Exclusive access to professional support

The employee assistance program is a confidential service that provides professional support to employees and their dependents who are experiencing work-related, financial or personal problems. The objective is to quickly provide the resources needed to resolve problems that have an impact on employee health, performance and attendance.

The employee assistance program helps your employees regain balance and helps your organization regain a healthy team.

* Offered free of charge with all our health insurance plans. Certain conditions apply.