Help Desk Technician (Student)
- Employer: iA Financial Group
- Office: 988 Broadway West
- Location: Vancouver, British Columbia
- Job category: Internships and Student Employment
- Job ID: JR10021050
- Job type: Student Job
- Apply before: 2024-09-13
Description
Student position / January 2025 / In office everyday / Vancouver / IT / Full time
Are you currently a student looking for a job related to IT? Look no further, the IT Service Center is looking for a new Help Desk Assistant!
Your future responsibilities:
- Respond to first-line questions from iA employees;
- Handle assigned support requests to diagnose, prioritize subsequent actions to determine the causes of the issues encountered, and provide necessary interventions to restore the situation;
- Involve appropriate support teams or consult them in order to obtain essential answers for problem resolution when needed;
- Monitor solution progress to meet service agreements and deadlines and follow up with the user;
Profile:
- Currently enrolled in a University program related to IT;
- General awareness of computer systems and networks;
- Resourcefulness and quick-thinking nature to troubleshoot technical issues as they arise;
- Ability to deploy, configure, and support operating systems on laptops;
- Understanding of information security within systems and user devices;
- Good communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment;
- Full-time availability to work on-site in Vancouver.
If this opportunity interests you and you would like to be part of a dynamic team, don't wait any longer and apply now!
Invest in your talent by joining our team
See why so many people choose iA!
Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.