Customer Service Representative
- Employer: iA Financial Group
- Office: 2200 McGill College Avenue
- Location: Montreal, Quebec
- Other Possible Location(s): Toronto, Ontario; Québec, Quebec
- Job category: Customer Service and Administrative Support
- Job ID: JR10020780
- Job type: Permanent Job
- Apply before: 2024-07-30
Description
Group Insurance Sector / Permanent, Full-time / Telecommuting / Montreal, Quebec, Toronto / Start date: August 26, 2024
Your ability to listen, your professionalism and your ability to establish a climate of trust enable you to offer a quality personalized customer experience. Do you like to understand your customer's needs and find the right solution and the best advisor for them to exceed their expectations?
Our team is looking for passionate people who want to contribute to best practices in customer service, all without soliciting or selling!
Your career with iA Financial Group will begin with 5 weeks of paid training, and you will have access to a trainer and coach at all times to guide your development.
Our training covers the following topics
- Mastering best practices in telephone and e-mail customer experience.
- Discovering and understanding insurance products and financial services.
- Solving complex cases.
- Mastering the software and work tools required for this role.
What we offer:
- We offer a salary in line with the market.
- A 35-hour work week, variable from 8:00 a.m. to 9:30 p.m., Monday to Friday, distributed one month in advance for stable, predictable work.
- A telecommuting job (please note that office attendance is required at least once a month in an office near you, either in Quebec City, Montreal or Toronto).
- Managers who value autonomy and support for their teams.
- Working at iA means having access to competitive working conditions, a comprehensive health program, ongoing training and opportunities for advancement within a fast-growing company!
- Golden colleagues, fun while working.
Who are you :
- At least 2 years' experience in customer service.
- Advanced level of English and French language skills as the person will be speaking (via telephone) with English and French speaking customers about their group insurance contract (policies, updates, sales and beneficiary details) on a daily basis.
- Excellent interpersonal skills.
- Good stress management.
- Problem-solving skills.
- Comfortable working with a computer and various software programs.
#LI-Remote
At iA, we invest,
in you.
Our employees are our best investment and we have much to offer them.
Company Overview
About
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.