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Health and wellness offer: new mental health service

News Release

The COVID-19 pandemic and the many upheavals that surround it amplify the anxiety and increase the stress levels of most people. A recent survey1 by Nanos Research indicates that Canadians' stress levels have doubled since the beginning of the pandemic.

That's why iA Financial Group is enhancing its health and wellness offering with the addition of new services to its Well-Balanced® program.

New mental health service
The Mental Health Coaching service is intended to be a proactive disability prevention solution as it targets the major mental health issues — depression, stress and anxiety — that affect plan members' productivity and contribute to absenteeism.

This new service, managed by our partner Novus Health, allows for early intervention with at-risk plan members to encourage them to take charge of their psychological health problems in order to improve their quality of life.

Confidential personalized coaching, online and by phone
Plan members will have access to online tools and personalized coaching by telephone with health professionals (nurses, social workers, psychologists, etc.) to help them better manage their mental health conditions by following a personalized action plan.

Available free of charge for 12 months
The Mental Health Coaching service will be launched on August 1 and will be offered free of charge for 12 months, until July 31, 2021, to all plan members in groups meeting the eligibility criteria2.

Health Navigation Platform: new COVID-19 section
In addition to the information on various health-related topics already available on the Health Navigation Platform, a new section entirely dedicated to COVID-19 has been added.

This section gathers in one place relevant and reliable information related to COVID-19 (articles, videos, news feeds, government resources, etc.).

The Health Navigation Platform and the Mental Health Coaching service can be accessed directly from My Client Space, the secure website for plan members.

We are convinced that with these additions, your plan members will benefit more than ever from a comprehensive health and wellness offer.

You can send your plan members this leaflet to let them know about these services.

Important: first make sure that your group meets the following eligibility criteria:

  • Your group has a health insurance plan at iA Financial Group
  • iA Financial Group manages the in-force (your plan members’ data is stored in our systems)
  • Your plan members have access to My Client Space

If you have any questions, please contact your advisor or your iA Financial Group Account Executive.



1 Survey conducted by Nanos Research last April and sponsored by the Mental Health Commission of Canada (MHCC)
2 Mental Health Coaching is integrated in the Health Navigation Platform. The Health Navigation platform is available at no cost to groups with a health insurance plan at iA Financial Group and that meet the following eligibility criteria: plan member data is stored in iA Financial Group’s systems (we manage the in-force) AND plan members have access to My Client Space. Access to the Health Navigation Platform is required for the Mental Health Coaching service.