Our current job postings

Disability Case Manager

  • Employer: iA Financial Group
  • Office: 2200 McGill College Avenue
  • Location: Montreal, Quebec
  • Other Possible Location(s): Québec, Quebec
  • Job category: Case Management/Rehabilitation Specialist
  • Job ID: JR10013863
  • Job type: Permanent Job Full time
  • Apply before: 2022-07-15


Sector: Claims, Group Life and Disability Insurance / Work From Home / Montreal or Quebec / Permanent position / Start date: September 2022

You value making impactful decisions on a daily basis? You want to be empowered by a passionate team in a challenging environment? You are curious and love to learn something new every day?
At iA Financial group, you will be part of a team that truly values your opinion. Apply your analytical skills and powers of judgement every day. Join a reputable Québec based company that offers flexible working hours.

More specifically: 

Reporting to the Manager, Group Life and Disability Claims, the incumbent is responsible for processing short and long-term disability claims in order to determine if the participant is eligible for disability benefits while relying on medical reports deemed necessary as well as related policies and procedures. The case manager must develop a case management plan for every claim.

  • Assess disability claims and determine eligibility for benefits via telephone interview while into consideration medical information and contractual provisions, as well as pursuing additional information to make a sound decision;
  • Conduct detailed telephone interviews to obtain the pertinent medical and non-medical information which has not already been obtained;
  • Develop and execute a case management plan;
  • Assess and identify the non medical factors and the functional limitations which are likely to influence the duration of disability and to facilitate the return to work in collaboration with a rehabilitation team;
  • Determine the gradual return to work plan in collaboration with the attending physician, participant, and policyholder, as needed;
  • Communicate with policy holders, participants, health professionals, other services providers as well as various level of government in writing, by email, telephone, and fax. The Case Manager must also manage difficult calls with dissatisfied and potentially irate callers as a result of a decision to deny benefits;
  • Maintain the participant’s file in the system;
  • Commit to providing a high level of service;
  • Proactively manages disability claims using all available tools and resources;
  • Responsible for all billing of EI (Early Intervention);
  • Attends meetings with clients and suppliers;
  • Provides assistance with special projects .


  • University degree in e.g. nursing, health profession, human resources or other related field, and/or 4 to 5 years of pertinent experience;
  • Excellent communication skills (verbal and written);
  • Well organized individual with strong analytical skills and excellent problem solving abilities;
  • Ability to work with multiple time sensitive deadlines;
  • Strong customer service skills;
  • Thrives in a team environment;
  • Excellent English and French language skills, both oral and written, due to frequent interactions with English and French speaking clients across Canada. 
  • LOMA, HIAA, ICA, NIDMAR & CEBS courses an asset

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.