How your role contributes to the success of the business
As our System Specialist, you'll help maintain our business systems. We have offices across the nation and over 800+ associates. iA American is a wholly-owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America.
In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.
Day in your Life
40% help desk, 40% service administration, and 20% server management and computer setup.
Work closely with internal stakeholders as you maintain and update service tickets.
Support system production launches as well as in the analysis of impacts and risks related to technical changes.
Produce and maintain technical documentation such as procedures, operation guides, action plans, scripts and modules, test plans, etc.
Record all relevant elements to improve documentation and knowledge bases.
Work with the team to restore service in the event of an incident, processing service requests and helping determine the root cause of problems.
Associate's degree or equivalent experience.
At least two years of IT system experience.
Technical certifications are ideal.
Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!)
Our employees are our best investment and we have much to offer them.
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.