Our current job postings

Claims Processor

  • Employer: iA American Warranty, L.P.
  • Office: 8201 North FM 620
  • City: Austin
  • Province: Texas
  • Job category: Not Evaluated (Job Family)
  • Job ID: JR10010885
  • Job type: Permanent Job Full time
  • Apply before: 2021-12-31


iA American is hiring Claims Processors for our upcoming class starting on November 10th. Our Claims Processors are responsible for providing exemplary customer service and answering a minimum of 35 calls per day. In this role, you must obtain all pertinent claim/vehicle information from technicians and customers in reference to part numbers and pricing.

We’ll provide supportive training in your first two weeks with us and ongoing support through team leads too! In this role, you will need to be available to work a shift between 7AM-7PM CST and our Claims team only works Monday – Fridays. We are currently remote, but there is a chance we may to return to office in the future so you will need to be local to the Austin, TX area for consideration. Call center experience is a plus and we will gladly consider anyone with a customer service or retail background.


On a typical day, you will:

  • Use critical thinking skills to determine validity of warranty claims.
  • Provide customers with peace of mind protection for unforeseen vehicle repairs.
  • Answer incoming calls from a queue; respond to and resolve claims in accordance with department policy/procedure.
  • Navigate and use our claims administration system.
  • Fax, email or mail letters to customers and dealerships for additional information.
  • Place outbound calls to gather information as needed.
  • Keep up to date on the latest innovations in aftermarket products and warranties.
  • Ability to keep pace in a changing and growing environment.


  • High School diploma or equivalent.
  • 1 year of customer service or call center


  • Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!)
  • A Human Approach
  • Career Advancement
  • Professional Development Opportunities
  • Quality Working Conditions

iA American is a wholly-owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.