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Bilingual Customer Service Representative

  • Employer: iA Financial Group
  • Office:
  • City:
  • Province:
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10005999
  • Job type: Permanent Job Full time

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


*Due to the current situation, please note that this position will start as an indeterminate teleworker. 


Are you passionate about customer service and want to work in a dynamic company? Are you bilingual and strive to have the customer at the center of your priorities? Look no further, we want to meet you! 

We have bilingual customer service agent positions for you, with no solicitation or sales to make! You'll be part of a great team, in addition to having access to a coach and a trainer.  


After having received extensive 7 weeks paid training, you will be able to: 

  • Offer the best bilingual customer service by phone and email to our clients and representatives on insurance products and financial services. 
  • Find solutions to complex cases 
  • Make changes and process transactions in client files 


We offer you  

  • A minimum hourly wage of $21 which varies according to your experience. 
  • Great colleagues to ensure you have fun while you work 
  • The possibility of teleworking
  • An open and bright working environment 
  • Hourly schedule of 35 hours per week varying between 8:00 am and 8:00 pm Monday to Friday. 
  • Competitive benefits, and much more! 


Required profile 

  • Excellent interpersonal skills 
  • Outstanding ability to communicate in French and English 
  • Good stress management 
  • Ease to work with a computer and different softwares 



We care about our employees and we want to keep strong talent! Apply now and you too will be able to engage in a great customer experience! 

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

Our Commitment

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.

Also, we are committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to